Pickle Help Centre
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Stay informed with the latest product updates, feature releases, best-practice guides, and helpful resources for running your business with Pickle.
Product Updates & Improvements
Service Announcements & Notices
Planned Maintenance & Change Notifications
Known Issues & Temporary Limitations
Best Practices & How-To Guides
Manage your Pickle account with ease. Find help with billing, payments, subscriptions, invoices, account changes, and Pickle ID.
Managing Your Pickle Account
Logging in to My Pickle
Updating Account & Contact Details
Managing Users & Access Permissions
Managing Billing Details & Payment Methods
Automate workflows with our intuitive Flow Builder tool.
Everything you need to manage your Pickle billing. Learn how to read your invoice, set up payments, update billing details, understand charges, download past bills, and resolve common billing issues.
Your Pickle Bill Explained: How to Read and Understand Your Monthly Invoice
Bill Glossary
Your First Bill Explained
How to Pay Your Pickle Bill
Payment Methods & Fees
Learn how to manage your inbound numbers, including 13, 1300, 1800, mobile routing numbers, and local call forwarding services. Find setup guides, routing options, costs, porting instructions, trouble
Overview of Pickle Inbound Numbers
Setting Up Your Inbound Number
Porting Your 1300/1800 Number to Pickle
Inbound Number Costs — Pricing & Call Rates for 1300/1800
Troubleshooting Inbound Number Issues
Find everything you need to operate and maintain Emergency Lift Phones. Learn about installation, compliance (AS 1735), troubleshooting, connectivity requirements, and ongoing support.
Emergency Lift Phone FAQ
Emergency Lift Phone Testing & Maintenance
Lift Phone Connectivity Options Explained
Troubleshooting Emergency Lift Phones
Lift Modernisation & Phone Upgrade Requirements
Explore Pickle’s internet options, including Business Broadband, Fixed Wireless, Mobile Broadband, and Enterprise Ethernet. Find installation guidance, performance expectations.
Overview of Pickle Business Internet
Understanding Your Pickle Router & Setup
Static IP & Networking Features Explained
Installation & Activation Guide
Speed Testing & Performance Optimisation
Need help? This section provides troubleshooting steps, common fixes, and guided support for issues with your Internet, Phone System, IT Services, and more.
How to Get Help from Pickle (Before You Log a Ticket)
Internet Troubleshooting: Slow Speeds, Dropouts & No Connection
Wi-Fi Issues vs Internet Issues (How to Tell the Difference)
Phone System & Call Issues (Cloud PBX & Inbound Numbers)
Emergency Lift Phone Troubleshooting
Your first stop for setting up and understanding Pickle. Learn how to create your account, activate your services, and get familiar with your Pickle dashboard.
Welcome to Pickle
What Happens After You Sign Up
Information We Need to Get You Live
Understanding Your Services at a High Level
Accessing Your Accounts & Portals
Review Pickle’s support commitments, response times, escalation pathways, SLA targets, and prioritisation rules so you know exactly what to expect when you need help
How Pickle Support Works
Support Hours & Availability
Priority Levels & Response Targets
What Pickle Supports (Scope of Support)
Change Requests & Service Modifications
Discover Pickle’s managed IT solutions, including remote support, device onboarding, cybersecurity services, network management, and software support tailored for your business.
Managed IT FAQ
Monitoring & Alerting
Backup & Data Protection
Software Support & Updates
Managed Wi-Fi & Network Support
Get the most out of your Pickle Cloud Phone System. Learn how to configure extensions, call routing, voicemail, softphones, porting, and troubleshooting call quality issues.
📞 Getting Started with Pickle Cloud PBX
Cloud PBX Features Explained
Desk Phones, Softphones & Mobile Apps
Auto Attendant (IVR) Explained
Call Queues vs Hunt Groups