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Pickle provides structured support during standard business hours, with special handling for critical services.
Standard Support Hours
Support is available during standard business hours on business days.
Requests submitted outside these hours are logged automatically and queued for review.
After-Hours Handling
After-hours requests:
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Are logged and tracked
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May receive automated triage guidance
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Are actioned during the next business period unless critical
Critical & Safety-Related Services
Some services (such as Emergency Lift Phones) are treated as safety-critical.
Issues affecting these services are prioritised regardless of time due to compliance and safety requirements.