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Before contacting Pickle Support, a few quick checks can often resolve common issues or significantly speed up resolution.
This article explains:
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What to check first
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What information to gather
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How to log a support request effectively
Start with These Quick Checks
Before logging a ticket, please check:
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Is the issue affecting all devices or just one?
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Is it happening right now or intermittently?
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Have there been any recent changes (power, cabling, renovations)?
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Are there any known outages or maintenance notices?
Why This Matters
Providing accurate information upfront:
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Reduces back-and-forth
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Speeds up diagnosis
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Avoids unnecessary escalations