Lift phones must be tested regularly to ensure they work when needed. This guide outlines how testing works, how to resolve failures, and what Pickle monitors automatically.
1. Monthly Test Calls (Mandatory)
Every lift must complete a manual or automated monthly test call.
Each test should verify:
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Call reaches monitoring centre
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Audio is clear
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DTMF tones are detected
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Call duration is stable
2. Automatic Testing Options
If supported by the lift controller or speech unit, automated tests may include:
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Auto-dial test numbers
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Line voltage checks
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Heartbeat monitoring
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Failover tests
Pickle can integrate auto-test alerts into our monitoring system.
3. What to Document
Record:
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Date/time of test
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Who performed the test
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Whether call succeeded
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Audio quality
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Any corrective actions
Documentation should be available for audits or insurance claims.
4. Troubleshooting Failed Tests
No Dial Tone / No Call
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Check ATA/LTE device power
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Confirm SIM is active
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Test another phone
Poor Audio
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Confirm 4G signal strength
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Check cabling for interference
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Ensure ATA gain settings are correct
Call Doesn’t Reach Monitoring Centre
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Incorrect SIP settings
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Network outage
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Tower congestion (LTE)
Contact Pickle Support for remote diagnostics.
5. Annual Maintenance
Lift contractors should review:
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Wiring integrity
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Battery backup duration
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Speaker/microphone condition
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Call button function
Pickle will verify device firmware & network settings annually.