Home Inbound Numbers (13/1300/1800 & Routing) Setting Up Your Inbound Number

Setting Up Your Inbound Number

Last updated on Dec 14, 2025

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Setting up an inbound number with Pickle means your business can receive calls on a professional 1300 or 1800 number, with flexible routing, analytics and reliability.

This article explains the steps involved in:

  • Adding a new inbound number

  • Activating a smart number

  • Porting an existing number to Pickle

1. Adding a New 1300 or 1800 Number

To get started with a new inbound number:

  1. Log in to the Pickle Customer Portal.

  2. Go to the Phone Numbers section.

  3. Click Add New Service.

  4. Select 1300 Number or 1800 Number.

  5. Choose your preferred number from the available list.

  6. Complete your account and billing details.

  7. Submit your order.

Once placed, Pickle will provision your number and configure routing based on your instructions. New inbound numbers are typically activated quickly, especially if routing details are provided up front.

Helpful routing options (like time & day and geographic routing) can be applied after setup.

2. Activating a Smart Number

A smart number is a memorable 1300 or 1800 number (such as 1300-FLOWERS) that enhances your brand identity.

To activate a smart number with Pickle:

  1. Confirm you have proof of ownership (Enhanced Rights of Use/EROU invoice) from the ACMA Numbering System dashboard.

  2. Initiate the setup via the Pickle Customer Portal or order form.

  3. Enter your smart number details and upload the EROU proof.

  4. Provide routing instructions for where calls should be delivered.

  5. Complete and submit your application.

  6. Pickle will activate the smart number and apply your settings.

Activation typically takes a few business days depending on ownership verification and routing details.

3. Porting Your Existing Number to Pickle

If you already have a 1300 or 1800 number with another provider, you can port it to Pickle so you keep the same number and enjoy Pickle’s features.

To prepare:

  • Confirm the current provider’s name

  • Gather the account number and billing details

  • Ensure the owning business name matches the provider’s records

To submit a port request:

  1. Log in to the Customer Portal.

  2. Go to Phone Numbers → Add New Service.

  3. Choose 1300 Number or 1800 Number.

  4. Enter the number you want to port and your current provider details.

  5. Submit the port request.

Once submitted, you’ll receive a confirmation and Pickle will coordinate the port date with your losing provider. Expect the port process to take up to 10–15 business days in most cases.

Tips to Avoid Delays

  • Make sure your inbound number’s registered details match what your current provider has on file. Mismatches are a common cause of delays.

  • Provide complete routing instructions when ordering so setup can proceed without back-and-forth.

  • If you purchased a smart number, upload your EROU invoice during activation to prevent verification delays.

Get Started

You can begin setting up your inbound number — whether you’re adding a new one, activating a smart number, or porting — right here:

👉 https://thinkpickle.com.au/products/virtual-phone-numbers

Pickle Support can also help you choose the right number type or configure advanced routing before you submit your order.

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