Inbound Number Setup Timelines (What Happens After You Order)

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Inbound number setup involves provisioning, routing configuration and testing before your number goes live.

This article explains what happens after you place an order and what timelines to expect.

Typical Setup Timeframes

New inbound numbers

• Usually faster to activate

• Timing depends on routing complexity

• Often ready once configuration is complete

Ported inbound numbers

• Typically take longer

• Dependent on the losing provider

• Usually completed within 10–15 business days

Complex routing or missing information can extend these timeframes.

What Happens After You Order

Once your order is submitted:

1. The inbound number is reserved or validated

2. Routing rules are configured

3. Any announcements or menus are applied

4. Testing is completed

5. The number is made live or ported

You’ll be notified once the service is active.

What You Can Do During Setup

During setup, you can:

• Review routing plans

• Provide call destination details

• Supply announcements or scripts

• Confirm business hours and holiday handling

Providing information early helps avoid delays.

When Billing Starts

• Monthly service charges usually begin once the service is live

• Usage charges begin from the first call received

Billing start dates are shown on your invoice.

What Can Delay Setup

Delays may occur if:

• Porting details don’t match provider records

• Authorisations are missing

• Routing requirements change mid-order

• Announcements are not supplied

Pickle will advise if additional information is required.

When to Contact Pickle

Contact Pickle if:

• You’re working to a specific deadline

• You need to prioritise setup

• You want status updates during provisioning

• You’re planning campaigns or high call volumes

We can help manage expectations and timelines.