Australian Standard AS 1735.19 defines the safety requirements for lift emergency communication. Every building owner and lift maintenance company must ensure lift phones remain functional at all times.
1. Key Compliance Requirements
✔ Must work during power loss
Lift phones must operate for the required standby duration via:
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Lift car battery
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Controller battery
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UPS for ATA/LTE devices
✔ Must reach a monitored response service
Emergency calls must be answered 24/7.
✔ Must support DTMF signalling
Required by many monitoring centres to identify lift number or location.
✔ Must be tested regularly
Monthly test calls are required and must be documented.
✔ Must provide clear two-way audio
Poor audio quality or intermittent connectivity is a compliance failure.
2. Technology Requirements
VoIP Requirements
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Reliable NBN/fibre link
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UPS for ATA & router
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SIP registration monitoring
LTE Requirements
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Adequate 4G signal
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Correct APN settings
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Battery-backed power
Analogue Replacement
PSTN networks are being decommissioned, so VoIP/LTE is now required.
3. Documentation Requirements
Building managers must maintain:
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Monthly test logs
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Service provider details
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Lift phone number
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Hardware model & serial
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UPS model & battery health
4. What Pickle Provides for Compliance
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Reliable connectivity
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Monitoring tools
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Installation assistance
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Configuration of ATA/LTE devices
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Support for lift contractors
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Guidance on AS 1735.19 standards