Understanding your Pickle bill is easy when you know how each section works.
This guide explains every part of your invoice, including charges, payment options, usage details, and where to find past statements.

This article covers:

• How Pickle sends your monthly bill

• What each section of your invoice means

• How to read a summary vs detailed bill

• How to check your account balance

• Frequently asked billing questions

How Pickle Sends Your Bill (Email + My Pickle)

Each month, Pickle emails your invoice to your nominated billing address.
You can also access, download, or pay any invoice through My Pickle, including older bills.

Invoice Summary: Key Information at a Glance

The first page of your Pickle invoice includes:

• Account and invoice numbers

• Billing period

• Issue date

• Amount due

• Payment due date

• Payment options

This information gives you a quick overview of what you owe and when it’s due.

Payment Options

Pickle supports several payment methods:

• Direct Debit (recommended)

• Credit or debit card (surcharge applies)

• EFT bank transfer

• BPAY (if enabled for your account)

Direct Debit payments are processed automatically on the 15th of each month.

Detailed Spend: Understanding Your Usage and Service Charges

Your detailed bill may show:

• Monthly charges for each service

• Usage summaries (data, calls, PBX usage)

• Fees outside your plan

• Licence or add-on charges

• A 12-month spend graph to help track your costs

This section gives full visibility over how your charges are calculated.

Where to Find Previous Bills

You can download copies of every invoice within My Pickle → Billing History.

📚 Related Articles

• Your First Bill Explained

• How to Update Billing Details

• How Direct Debit Works