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Billing & Payments

Everything you need to manage your Pickle billing. Learn how to read your invoice, set up payments, update billing details, understand charges, download past bills, and resolve common billing issues.
By ThinkPickle Admin
• 12 articles

Your Pickle Bill Explained: How to Read and Understand Your Monthly Invoice

Understanding your Pickle bill is easy when you know how each section works. This guide explains every part of your invoice, including charges, payment options, usage details, and where to find past statements. This article covers: - How Pickle sends your monthly bill - What each section of your invoice means - How to read a summary vs detailed bill - How to check your account balance - Frequently asked billing questions How Pickle Sends Your Bill (Email + My Pickle) Each month, Pickle emails your invoice to your nominated billing address. You can also access, download, or pay any invoice through My Pickle, including older bills. Invoice Summary: Key Information at a Glance The first page of your Pickle invoice includes: - Account and invoice numbers - Billing period - Issue date - Amount due - Payment due date - Payment options This information gives you a quick overview of what you owe and when it’s due. Payment Options Pickle supports several payment methods: - Direct Debit (recommended) - Credit or debit card (surcharge applies) - EFT bank transfer - BPAY (if enabled for your account) Direct Debit payments are processed automatically on the 15th of each month. Detailed Spend: Understanding Your Usage and Service Charges Your detailed bill may show: - Monthly charges for each service - Usage summaries (data, calls, PBX usage) - Fees outside your plan - Licence or add-on charges - A 12-month spend graph to help track your costs This section gives full visibility over how your charges are calculated. Where to Find Previous Bills You can download copies of every invoice within My Pickle → Billing History. 📚 Related Articles - Your First Bill Explained - How to Update Billing Details - How Direct Debit Works

Last updated on Dec 08, 2025

Bill Glossary

A simple guide to help you understand common billing terms, line items, and phrases that appear on your Pickle invoice. Billing doesn’t need to feel complex — here’s what everything means in plain English. 📘 Common Billing Terms Account Number A unique number assigned to your Pickle account. Use this whenever you contact us about billing or support. Invoice Number A unique ID for each bill issued. This helps us track individual invoices, payments, adjustments, and disputes. Billing Period The date range you are being billed for. Example: 1 June – 30 June Service Activation Date The date your Pickle service was switched on. Your first bill may include pro-rata charges depending on this date. Pro-Rata Charge A partial charge covering the days between your activation date and the start of your next monthly billing cycle. Monthly Plan Charge The standard monthly cost for your Pickle service, billed one month in advance. Usage Charges Any additional charges outside your standard plan, such as: - Excess data usage - Call minutes not included in your plan - Additional features or licences - Pay-as-you-go usage Add-On Charges Charges for optional extras, including: - Additional phone numbers - Hardware licenses - IT support or managed services - Premium features Credit / Adjustment A negative amount applied to your bill. This could be from: - A billing correction - A credit we’ve applied - A promotion or goodwill gesture Overdue Balance Any amount unpaid from a previous billing period. You’ll need to pay this before your next invoice due date. Payment Surcharge A small fee applied when paying with credit or debit cards. These appear on your next bill and are calculated based on the payment amount. Direct Debit Date If you pay via Direct Debit, your payment is collected automatically on the 15th of each month. GST Goods and Services Tax (10%), applied to eligible charges. 📊 Example Bill Breakdown (Optional Screenshot Section) Insert screenshot of sample invoice. Callouts: 1. Invoice number & billing period 2. Current charges vs. overdue charges 3. Monthly plan cost 4. Usage and add-on charges 5. Credits or adjustments 6. Total amount due ❓ Frequently Asked Questions Why are there multiple line items for the same service? This happens when your service started mid-cycle, or when add-ons were added at different times during the month. What does “pending credit” mean? A credit has been applied but may not reduce your balance until your next billing cycle. Why do some amounts show as $0.00? Some usage types appear for reference only — even when they are included in your plan and not charged. Why do I see pro-rata charges? These reflect the partial month between your service activation date and your billing cycle start date.

Last updated on Dec 08, 2025

Your First Bill Explained

Your first Pickle bill may look a little different — and that’s completely normal. This guide explains how your first invoice is calculated, why the total may be higher than expected, and what to expect from your second bill onwards. 🎉 Welcome to Pickle! Here’s how your first bill works. Your first bill will usually include two types of charges: 1️⃣ Pro-rata charges (partial month) This covers the days between the date your service was activated and the end of your billing cycle. Example: If your service starts on the 10th and your billing cycle ends on the 30th, you’ll be billed only for those 20 days. 2️⃣ One full month in advance Pickle charges one month ahead, similar to most telcos. This ensures your service is paid and active for the upcoming billing period. 📅 Why your first bill may look higher Most customers see a higher first bill because it includes: - Part-month pro-rata charge - One upcoming full month - Any extra services added during setup - Any applicable installation or setup fees - Card surcharge from the initial payment (if paid via card) Your second bill will usually reflect your normal monthly cost. 🧾 What’s shown on your first invoice Your bill will clearly display: - Billing period - Activation date - Pro-rata charges - Next full month charge - Total amount due - Payment due date - Your Pickle account number and invoice number Each invoice has a unique number — handy if you ever need help from our team. 💳 How payments work on your first bill You can pay your invoice using: - Direct debit (recommended) - Credit or debit card (surcharges apply) - EFT bank transfer - BPAY (if available on your account) If you’ve enabled Direct Debit, payments process automatically on the 15th of each month. 🔍 Example: How the charges are calculated Here’s a simplified example of what your first invoice may include: Charge TypeDescriptionAmountPro-rata charge10 days of service$22.00Next month’s planBilled 1 month in advance$69.00Setup or licence feesIf applicable$5.00Total Due**$96.00** This is only an example — your actual charges will depend on your services. 📸 Add Screenshots Section (optional) Screenshot: First Bill Breakdown Insert image showing pro-rata + full month charges. Callouts: 1. Activation date 2. Pro-rata charge 3. Next month in advance 4. Total due 5. Invoice number ❓ Frequently Asked Questions Why does my first bill include extra days? This covers the days between your service activation and the end of your billing cycle. Will every bill be this high? No — your first bill is the only one that includes a partial month + a full month. Future invoices reflect your regular monthly rate. What if my service was delayed or activated late? Your pro-rata charge reflects the actual days your service was active — you’re only billed for what you used. I added a phone system/extra service after signing up. Will that appear here? Yes — any additional services, licences, or hardware fees applied during the setup process will appear on your first bill. When will my next bill arrive? Invoices are issued monthly and emailed to you automatically. You can also view all invoices in My Pickle → Billing.

Last updated on Dec 08, 2025

How to Pay Your Pickle Bill

Pickle makes paying your bill simple. You can choose from several secure payment options including direct debit, credit/debit card, bank transfer and more. This guide explains each payment method and how to update your details in My Pickle. 💳 Payment Options Pickle supports multiple ways to pay your bill. Choose the one that works best for you. 🟢 1. Direct Debit (Recommended) Direct Debit ensures your invoice is paid automatically every month — no manual payments, no late fees, no missed due dates. Key points: - Payments are processed on the 15th of each month - You’ll receive your invoice before the debit occurs - Update your bank or card details anytime in My Pickle - You’ll be notified if your payment fails Direct Debit is the recommended payment option for business and strata customers. 🔵 2. Credit or Debit Card You can pay securely online using Visa, Mastercard or AMEX. Quick facts: - Processing fees apply (shown at checkout) - The surcharge will appear on your next invoice - Payments are applied to your account instantly How to Pay by Card 1. Open your invoice email 2. Click Pay Now 3. Enter your card details 4. Confirm the payment 🟡 3. Bank Transfer (EFT) Prefer to pay via your bank? You can transfer funds directly to the account details listed on your invoice. Important: Include your invoice number or account number as the payment reference to avoid delays. 🟠 4. BPAY (If Available on Your Account) Some accounts may support BPAY payments. Check your invoice for: - BPAY Biller Code - Reference Number 📥 How to Update Payment Details in My Pickle You can change your payment method or check existing details anytime. Steps: 1. Log in to My Pickle 2. Go to Billing 3. Select Payment Methods 4. Add or update your credit card or bank account 5. Save changes 📸 Screenshot placeholders Replace these with real screenshots from your billing portal. Screenshot: Payment Options Page Insert screenshot of Pay Now page Callouts: 1. Pay Now button 2. Direct Debit settings 3. Card payment option Screenshot: Adding Payment Details Insert screenshot of payment method form Callouts: 1. Card fields 2. Bank account fields 3. Save button ❓ Frequently Asked Questions Why am I being charged a card surcharge? Card providers charge processing fees, which are passed through at cost. These appear on your next invoice. Will I get a receipt for my payment? Yes — you’ll receive a confirmation email once your payment is processed. My Direct Debit failed — what should I do? Check: - Funds available - Card not expired - Bank account details are correct You can retry the payment manually via My Pickle. Can I pay multiple invoices at once? Yes. If your account has an outstanding balance, any payment made will first apply toward overdue amounts. I made a payment but my bill still shows unpaid. Why? Bank transfers and BPAY can take 1–3 business days to appear. If it’s been longer, contact our support team.

Last updated on Dec 08, 2025

Billing & Payments FAQ

This FAQ answers the most common questions about billing, due dates, surcharges, payment methods, and how Pickle processes your monthly charges. 🗓️ When is my bill due? Your due date appears clearly on every invoice. - Most customers are billed on the 15th of each month - A small number of legacy accounts are billed on the 28th If you're unsure which one applies to you, check your latest invoice. 🔄 Can I change my due date? No. Billing dates are fixed and determined by your account type and billing cycle when your service was created. Due dates cannot be changed. 💳 Why was I charged a surcharge? Payment processing providers charge fees for handling credit card and direct debit transactions. Pickle passes all payment processing fees through at cost, including: - Credit card payments - BECS Direct Debit payments These fees are applied automatically by the payment processor and shown on your invoice. 💸 What payment methods do you accept? You can pay your Pickle bill using: - Direct Debit (BECS) - Credit card - Debit card - Bank transfer (EFT) - BPAY (if enabled on your account) Direct debit is recommended for simplicity, but processing fees still apply. 📥 Where can I download my invoices? All invoices are available in My Pickle → Billing → Invoices. You can download PDFs for accounting, tax, and reporting at any time. 📈 Why is my first bill higher than I expected? Your first invoice may include: - Pro-rata charges from the date your service activated - Your first full month billed in advance - Any one-off setup or hardware charges Following bills return to your regular monthly amount. 💰 What happens if my payment fails? If a payment fails: 1. You’ll receive an email or SMS reminder 2. You may be asked to update your payment method 3. The system will retry the payment 4. Late fees may apply if the account remains unpaid To avoid failed payments, ensure your card or bank details are up to date. 🚫 Will my service be restricted if my account is overdue? If an account remains unpaid for an extended period, service suspension may occur. We always send reminders prior to any action. If you’re experiencing difficulties, please contact us early — we’ll work with you to find a solution. 💳 Can I remove or change my payment method? Yes. You can update or remove your payment details in My Pickle → Billing Details. Changes take effect immediately. 🧾 I don’t recognise a charge on my bill — what do I do? Contact Pickle Billing and we’ll review the invoice with you. Most discrepancies are linked to: - Plan changes - Partial-month (pro-rata) charges - Add-on services - Payment surcharges We’re happy to clarify any item. 🔁 Can I get a copy of past bills for tax or auditing? Yes — all past invoices can be downloaded anytime from My Pickle → Billing. 📞 Who do I contact for billing support? You can reach Pickle Billing via: - Live chat - Email - Help Centre request - Phone (if available on your plan) We’re here to help.

Last updated on Dec 08, 2025