A simple guide to help you understand common billing terms, line items, and phrases that appear on your Pickle invoice.
Billing doesn’t need to feel complex — here’s what everything means in plain English.
📘 Common Billing Terms
Account Number
A unique number assigned to your Pickle account. Use this whenever you contact us about billing or support.
Invoice Number
A unique ID for each bill issued. This helps us track individual invoices, payments, adjustments, and disputes.
Billing Period
The date range you are being billed for.
Example: 1 June – 30 June
Service Activation Date
The date your Pickle service was switched on.
Your first bill may include pro-rata charges depending on this date.
Pro-Rata Charge
A partial charge covering the days between your activation date and the start of your next monthly billing cycle.
Monthly Plan Charge
The standard monthly cost for your Pickle service, billed one month in advance.
Usage Charges
Any additional charges outside your standard plan, such as:
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Excess data usage
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Call minutes not included in your plan
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Additional features or licences
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Pay-as-you-go usage
Add-On Charges
Charges for optional extras, including:
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Additional phone numbers
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Hardware licenses
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IT support or managed services
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Premium features
Credit / Adjustment
A negative amount applied to your bill.
This could be from:
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A billing correction
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A credit we’ve applied
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A promotion or goodwill gesture
Overdue Balance
Any amount unpaid from a previous billing period.
You’ll need to pay this before your next invoice due date.
Payment Surcharge
A small fee applied when paying with credit or debit cards.
These appear on your next bill and are calculated based on the payment amount.
Direct Debit Date
If you pay via Direct Debit, your payment is collected automatically on the 15th of each month.
GST
Goods and Services Tax (10%), applied to eligible charges.
📊 Example Bill Breakdown (Optional Screenshot Section)
Insert screenshot of sample invoice.
Callouts:
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Invoice number & billing period
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Current charges vs. overdue charges
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Monthly plan cost
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Usage and add-on charges
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Credits or adjustments
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Total amount due
❓ Frequently Asked Questions
Why are there multiple line items for the same service?
This happens when your service started mid-cycle, or when add-ons were added at different times during the month.
What does “pending credit” mean?
A credit has been applied but may not reduce your balance until your next billing cycle.
Why do some amounts show as $0.00?
Some usage types appear for reference only — even when they are included in your plan and not charged.
Why do I see pro-rata charges?
These reflect the partial month between your service activation date and your billing cycle start date.