Your first Pickle bill may look a little different — and that’s completely normal. This guide explains how your first invoice is calculated, why the total may be higher than expected, and what to expect from your second bill onwards.
🎉 Welcome to Pickle! Here’s how your first bill works.
Your first bill will usually include two types of charges:
1️⃣ Pro-rata charges (partial month)
This covers the days between the date your service was activated and the end of your billing cycle.
Example:
If your service starts on the 10th and your billing cycle ends on the 30th, you’ll be billed only for those 20 days.
2️⃣ One full month in advance
Pickle charges one month ahead, similar to most telcos.
This ensures your service is paid and active for the upcoming billing period.
📅 Why your first bill may look higher
Most customers see a higher first bill because it includes:
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Part-month pro-rata charge
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One upcoming full month
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Any extra services added during setup
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Any applicable installation or setup fees
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Card surcharge from the initial payment (if paid via card)
Your second bill will usually reflect your normal monthly cost.
🧾 What’s shown on your first invoice
Your bill will clearly display:
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Billing period
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Activation date
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Pro-rata charges
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Next full month charge
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Total amount due
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Payment due date
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Your Pickle account number and invoice number
Each invoice has a unique number — handy if you ever need help from our team.
💳 How payments work on your first bill
You can pay your invoice using:
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Direct debit (recommended)
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Credit or debit card (surcharges apply)
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EFT bank transfer
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BPAY (if available on your account)
If you’ve enabled Direct Debit, payments process automatically on the 15th of each month.
🔍 Example: How the charges are calculated
Here’s a simplified example of what your first invoice may include:
Charge TypeDescriptionAmountPro-rata charge10 days of service$22.00Next month’s planBilled 1 month in advance$69.00Setup or licence feesIf applicable$5.00Total Due**$96.00**
This is only an example — your actual charges will depend on your services.
📸 Add Screenshots Section (optional)
Screenshot: First Bill Breakdown
Insert image showing pro-rata + full month charges.
Callouts:
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Activation date
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Pro-rata charge
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Next month in advance
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Total due
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Invoice number
❓ Frequently Asked Questions
Why does my first bill include extra days?
This covers the days between your service activation and the end of your billing cycle.
Will every bill be this high?
No — your first bill is the only one that includes a partial month + a full month.
Future invoices reflect your regular monthly rate.
What if my service was delayed or activated late?
Your pro-rata charge reflects the actual days your service was active — you’re only billed for what you used.
I added a phone system/extra service after signing up. Will that appear here?
Yes — any additional services, licences, or hardware fees applied during the setup process will appear on your first bill.
When will my next bill arrive?
Invoices are issued monthly and emailed to you automatically.
You can also view all invoices in My Pickle → Billing.