Here are solutions to the most common billing issues.
1. My bill is higher than expected
Check for:
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Pro-rata charges on your first bill
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One-off charges
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Plan changes during the month
2. My payment failed
Reason may include:
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Insufficient funds
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Card expired
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Incorrect details
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Bank restrictions
Update your payment method and retry.
3. I can’t download my bill
Try:
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Refreshing your browser
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Using another device
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Clearing cache
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Downloading from a private window
4. I don’t recognise a charge
Contact us — we‘re happy to clarify every item.