Pickle makes paying your bill simple. You can choose from several secure payment options including direct debit, credit/debit card, bank transfer and more.

This guide explains each payment method and how to update your details in My Pickle.

💳 Payment Options

Pickle supports multiple ways to pay your bill. Choose the one that works best for you.

🟢 1. Direct Debit (Recommended)

Direct Debit ensures your invoice is paid automatically every month — no manual payments, no late fees, no missed due dates.

Key points:

• Payments are processed on the 15th of each month

• You’ll receive your invoice before the debit occurs

• Update your bank or card details anytime in My Pickle

• You’ll be notified if your payment fails

Direct Debit is the recommended payment option for business and strata customers.

🔵 2. Credit or Debit Card

You can pay securely online using Visa, Mastercard or AMEX.

Quick facts:

• Processing fees apply (shown at checkout)

• The surcharge will appear on your next invoice

• Payments are applied to your account instantly

How to Pay by Card

1. Open your invoice email

2. Click Pay Now

3. Enter your card details

4. Confirm the payment

🟡 3. Bank Transfer (EFT)

Prefer to pay via your bank?

You can transfer funds directly to the account details listed on your invoice.

Important:

Include your invoice number or account number as the payment reference to avoid delays.

🟠 4. BPAY (If Available on Your Account)

Some accounts may support BPAY payments.

Check your invoice for:

• BPAY Biller Code

• Reference Number

📥 How to Update Payment Details in My Pickle

You can change your payment method or check existing details anytime.

Steps:

1. Log in to My Pickle

2. Go to Billing

3. Select Payment Methods

4. Add or update your credit card or bank account

5. Save changes

📸 Screenshot placeholders

Replace these with real screenshots from your billing portal.

Screenshot: Payment Options Page

Insert screenshot of Pay Now page

Callouts:

1. Pay Now button

2. Direct Debit settings

3. Card payment option

Screenshot: Adding Payment Details

Insert screenshot of payment method form

Callouts:

1. Card fields

2. Bank account fields

3. Save button

❓ Frequently Asked Questions

Why am I being charged a card surcharge?

Card providers charge processing fees, which are passed through at cost. These appear on your next invoice.

Will I get a receipt for my payment?

Yes — you’ll receive a confirmation email once your payment is processed.

My Direct Debit failed — what should I do?

Check:

• Funds available

• Card not expired

• Bank account details are correct

You can retry the payment manually via My Pickle.

Can I pay multiple invoices at once?

Yes. If your account has an outstanding balance, any payment made will first apply toward overdue amounts.

I made a payment but my bill still shows unpaid. Why?

Bank transfers and BPAY can take 1–3 business days to appear.
If it’s been longer, contact our support team.