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An Auto Attendant answers inbound calls and directs callers using menu options.
What IVR Is Used For
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Reduce receptionist load
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Route calls correctly
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Provide professional greetings
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Handle after-hours calls
IVR Script Example
“Welcome to Pickle.
Press 1 for Sales
Press 2 for Support
Press 3 for Accounts”
IVR Best Practices
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Keep menus short
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Avoid more than 5 options
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Always include a way to reach a person
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Match business hours correctly
What Pickle Needs to Build IVR
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Greeting text
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Menu options
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Destination for each option
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Business hours