🔁 Local Number Portability (LNP) – Moving Your Phone Number to or from Pickle
Move your existing phone number to Pickle — or away from Pickle — with minimal disruption.
Overview
Local Number Portability (LNP) allows you to keep your existing fixed phone number when changing service providers.
With Pickle, LNP applies to:
- Business phone services
- Fixed voice services over NBN, Opticomm, or SIP
- Single numbers and number ranges (business use)
📌 Your number must be active and in service to be ported.
What’s the difference between a Port and a Churn?
🔄 Churn
- Your phone number is already on the Telstra network
- Only the billing provider changes
- No physical line or service change
- Faster than a full port
🔁 Port
- Your number moves between different carrier networks
- Requires coordination between providers
- Takes longer due to industry regulations
Porting a Number to Pickle (Port-In)
What you’ll need
- Active phone number
- Authority to port the number
- Correct account details with your current provider
Timeframes
Port TypeTypical TimeframeSingle number (Simple)~10 business daysMultiple numbers / complex~25 business days
⏱ Timeframes assume correct details and no disputes.
Costs
- No port-in fee from Pickle
- Standard service connection charges may apply
Porting a Number away from Pickle (Port-Out)
Port-out fees may apply depending on:
- Your service type
- Number of phone numbers
- Whether it’s a single number or a range
If you’re planning to leave Pickle, contact us first so we can:
- Confirm any charges
- Help avoid unnecessary downtime
- Ensure a clean transition
Eligibility Rules (Important)
✔ The number must be active
✔ You must be authorised on the account
✔ Authority must be recent:
- Port-in authority: within 90 days
- Churn authority: within 30 days
❌ Disconnected numbers cannot be ported
❌ Numbers in quarantine may need recovery first
What is Number Quarantine?
When a number is disconnected:
- It enters a 6-month quarantine period
- During this time, it may be reconnected without a new port
- After 6 months, it returns to the original carrier
If your number was recently disconnected, contact Pickle — it may still be recoverable.
Port-In Supported Services
Pickle supports number porting for:
- Business SIP & Cloud PBX
- NBN voice services
- Number redirection services
- Single numbers and ranges (business use)
Availability depends on:
- Your access technology (FTTP, FTTN, FW, etc.)
- Your service type
Disputed or Unauthorised Ports
If you believe your number was moved without your consent:
1. Contact Pickle Support immediately
2. We’ll initiate an industry port challenge
3. The process is regulated and time-sensitive
⚠️ If your number was incorrectly ported to Pickle, you’ll need to contact your previous provider to reverse it.
Can I keep my number when moving premises?
Often yes — depending on:
- Your new address
- Network availability
- Access technology
We’ll check this during your order and advise if:
- The number can move with you
- A temporary service is required
- A new number is needed
Common Questions
Can I port a number that isn’t working?
No — the number must be active.
Can I port multiple numbers?
Yes — business services can port number ranges.
Will there be downtime?
Usually minimal, but short outages can occur during the final cutover.
Need help with a number move?
Pickle Support can help with:
- Checking port eligibility
- Explaining timelines
- Coordinating your port safely
- Avoiding unnecessary service disruption