Overview
Call dropouts are most often caused by network instability, local configuration issues, or bandwidth contention — not phone hardware faults.
Step 1: Confirm internet stability
Phone services rely on a stable internet connection. Check:
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Are other internet services dropping?
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Are dropouts happening at busy times?
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Does restarting the modem temporarily help?
If yes, the issue may be network-related.
Step 2: Check cabling and power
Ensure:
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Phones and ATAs are securely connected
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No damaged Ethernet cables
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Devices are not plugged into power boards with frequent resets
Step 3: Review bandwidth usage
Heavy uploads (cloud sync, backups) can affect voice quality.
Where possible:
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Schedule backups outside business hours
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Prioritise voice traffic on your network (QoS)
Step 4: Identify scope of issue
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One phone only → likely handset or cabling
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All phones → likely network or service related
Next steps
If call dropouts continue after these checks, Pickle Support can review logs and escalate internally where required.