Move your existing phone number to Pickle — or away from Pickle — with minimal disruption.
Overview
Local Number Portability (LNP) allows you to keep your existing fixed phone number when changing service providers.
With Pickle, LNP applies to:
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Business phone services
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Fixed voice services over NBN, Opticomm, or SIP
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Single numbers and number ranges (business use)
📌 Your number must be active and in service to be ported.
What’s the difference between a Port and a Churn?
🔄 Churn
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Your phone number is already on the Telstra network
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Only the billing provider changes
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No physical line or service change
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Faster than a full port
🔁 Port
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Your number moves between different carrier networks
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Requires coordination between providers
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Takes longer due to industry regulations
Porting a Number to Pickle (Port-In)
What you’ll need
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Active phone number
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Authority to port the number
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Correct account details with your current provider
Timeframes
Port TypeTypical TimeframeSingle number (Simple)~10 business daysMultiple numbers / complex~25 business days
⏱ Timeframes assume correct details and no disputes.
Costs
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No port-in fee from Pickle
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Standard service connection charges may apply
Porting a Number away from Pickle (Port-Out)
Port-out fees may apply depending on:
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Your service type
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Number of phone numbers
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Whether it’s a single number or a range
If you’re planning to leave Pickle, contact us first so we can:
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Confirm any charges
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Help avoid unnecessary downtime
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Ensure a clean transition
Eligibility Rules (Important)
✔ The number must be active
✔ You must be authorised on the account
✔ Authority must be recent:
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Port-in authority: within 90 days
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Churn authority: within 30 days
❌ Disconnected numbers cannot be ported
❌ Numbers in quarantine may need recovery first
What is Number Quarantine?
When a number is disconnected:
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It enters a 6-month quarantine period
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During this time, it may be reconnected without a new port
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After 6 months, it returns to the original carrier
If your number was recently disconnected, contact Pickle — it may still be recoverable.
Port-In Supported Services
Pickle supports number porting for:
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Business SIP & Cloud PBX
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NBN voice services
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Number redirection services
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Single numbers and ranges (business use)
Availability depends on:
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Your access technology (FTTP, FTTN, FW, etc.)
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Your service type
Disputed or Unauthorised Ports
If you believe your number was moved without your consent:
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Contact Pickle Support immediately
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We’ll initiate an industry port challenge
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The process is regulated and time-sensitive
⚠️ If your number was incorrectly ported to Pickle, you’ll need to contact your previous provider to reverse it.
Can I keep my number when moving premises?
Often yes — depending on:
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Your new address
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Network availability
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Access technology
We’ll check this during your order and advise if:
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The number can move with you
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A temporary service is required
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A new number is needed
Common Questions
Can I port a number that isn’t working?
No — the number must be active.
Can I port multiple numbers?
Yes — business services can port number ranges.
Will there be downtime?
Usually minimal, but short outages can occur during the final cutover.
Need help with a number move?
Pickle Support can help with:
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Checking port eligibility
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Explaining timelines
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Coordinating your port safely
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Avoiding unnecessary service disruption