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Pickle Cloud PBX includes a comprehensive set of calling features designed for professional businesses, from small teams to multi-site organisations.
This article explains what each feature does, when to use it, and common scenarios.
Core Calling Features
Extensions
Each user or device is assigned an extension. Extensions can ring:
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Desk phones
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Softphones
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Mobile apps
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Or all at once
Voicemail & Voicemail-to-Email
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Each extension has voicemail
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Messages can be sent to email automatically
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Voicemail can be enabled or disabled per user
Call Transfer
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Blind transfer (send immediately)
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Attended transfer (speak before transferring)
Call Forwarding
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Always forward
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Forward when busy
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Forward when unanswered
Advanced Business Features
Auto Attendant (IVR)
Automatically answers calls and presents menu options.
Call Queues
Places callers in a queue when all agents are busy.
Hunt Groups
Rings multiple users in sequence or simultaneously.
Business Hours & Holidays
Different routing during:
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Office hours
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After hours
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Weekends
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Public holidays
Business Continuity Features
If your office loses power or internet:
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Calls can divert to mobiles
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Staff can answer via mobile apps
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No on-site PBX failure risk
When to Contact Pickle
If you’d like to enable, disable, or modify features, contact Pickle Support with:
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Account number
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Extension or phone number
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Requested change