Home Phone Systems (Cloud PBX) 📞 Getting Started with Pickle Cloud PBX

📞 Getting Started with Pickle Cloud PBX

Last updated on Dec 13, 2025

Overview

Pickle Cloud PBX is a fully managed, cloud-based business phone system that replaces traditional on-premise phone systems and analogue lines.

This article walks you through:

  • What Cloud PBX is

  • What’s included

  • How setup works

  • What you need before going live

  • Common setup issues

  • When to contact Pickle Support

If you’re new to Pickle Cloud PBX, start here.

What Is Pickle Cloud PBX?

Pickle Cloud PBX is a hosted phone system delivered over the internet using VoIP (Voice over IP).

Instead of maintaining phone hardware onsite, your phone system lives securely in the cloud and connects to:

  • Desk phones

  • Softphones (computer apps)

  • Mobile apps

All devices share the same business phone number and features.

Cloud PBX replaces

  • Analogue phone systems

  • ISDN services

  • On-premise PBX hardware

  • Copper phone lines

What’s Included with Pickle Cloud PBX

Your Pickle Cloud PBX service includes:

  • Cloud-hosted PBX platform

  • User extensions

  • Business phone numbers (or number porting)

  • Desk phone and/or softphone support

  • Voicemail with voicemail-to-email

  • Call forwarding and transfers

  • Auto Attendant (IVR)

  • Business hours and holiday routing

  • Disaster recovery call diversion

All core PBX infrastructure is managed by Pickle.

How Cloud PBX Works (In Plain English)

When someone calls your business number:

  1. The call enters Pickle’s cloud phone platform

  2. The system checks your call routing rules

  3. The call is sent to:

    • A desk phone

    • A softphone

    • A call queue

    • An IVR menu

  4. If unanswered, overflow or failover rules apply

Because the system is cloud-based:

  • Staff can work remotely

  • Calls aren’t tied to a physical office

  • Moving locations doesn’t change your phone numbers

Devices You Can Use

Desk Phones

  • Business-grade IP handsets

  • Pre-configured by Pickle

  • Plug-and-play (Ethernet + power)

  • HD voice quality

Desk phones are ideal for reception desks, offices, and shared spaces.

Softphones (Computer Apps)

  • Install on Windows or macOS

  • Use a headset or laptop microphone

  • Ideal for remote or hybrid staff

Mobile Apps

  • Make and receive business calls on your mobile

  • Caller ID shows your business number

  • Works over Wi-Fi or mobile data

You can use multiple devices on one extension (for example: desk phone + mobile app).

Internet & Network Requirements

Cloud PBX relies on your internet connection.

Recommended minimums

  • Approx. 100 kbps per concurrent call

  • Low latency and jitter

  • Stable connection

Best practice

  • Business-grade internet

  • Wired Ethernet for desk phones

  • Quality router with QoS support

Pickle can assess your internet service if call quality issues occur.

Initial Setup Process

Step 1 — Number Setup

Pickle will:

  • Assign new phone numbers or

  • Port your existing numbers

Porting typically takes 10–15 business days.

Step 2 — Extension Setup

Each user receives:

  • An extension

  • Voicemail

  • Assigned devices

Step 3 — Call Flow Configuration

This may include:

  • Direct ringing

  • Receptionist

  • IVR (auto attendant)

  • Call queues

  • Business hours routing

Pickle can follow your provided call flow or help design one.

Step 4 — Device Provisioning

  • Desk phones are shipped pre-configured

  • Softphone login details are provided

  • Mobile apps are activated

Step 5 — Testing

Before going live:

  • Inbound and outbound calls are tested

  • Voicemail is confirmed

  • Routing rules are validated

Common Setup Questions & Issues

Calls aren’t ringing

Check:

  • Internet connection

  • Phone is powered and connected

  • Extension is assigned correctly

  • Business hours routing isn’t blocking calls

One-way or poor audio

Common causes:

  • Wi-Fi interference

  • Insufficient bandwidth

  • Router issues

Try:

  • Testing via Ethernet

  • Closing other heavy internet usage

  • Restarting modem/router

Voicemail not arriving

Check:

  • Voicemail is enabled on the extension

  • Email address is correct

  • Spam folder

Softphone won’t log in

Confirm:

  • Username and password

  • Internet access

  • Firewall isn’t blocking VoIP traffic

What Pickle Manages vs What You Manage

Pickle manages

  • Cloud PBX platform

  • Number provisioning

  • Call routing configuration

  • Feature changes

  • Platform monitoring

You manage

  • Internet connection

  • Local network quality

  • Power to devices

  • Internal handset placement

When to Contact Pickle Support

Contact Pickle if:

  • Calls fail despite basic checks

  • Audio quality issues persist

  • Call routing is incorrect

  • Number porting needs review

  • You want to change call flows or IVR

Include these details

  • Account number

  • Service address

  • Extension or phone number

  • Device type (desk phone / softphone)

  • What’s happening vs what you expect

This helps us resolve issues faster.

Next Steps

If you’re setting up Cloud PBX for the first time, you may also want to read:

  • Auto Attendant (IVR) Explained

  • Call Queues vs Hunt Groups

  • Porting Your Numbers to Pickle

  • Troubleshooting Call Quality Issues