Internet Troubleshooting: Slow Speeds, Dropouts & No Connection

Article content

Internet issues usually fall into three categories:

• Slow speeds

• Intermittent dropouts

• Complete loss of connection

This guide helps you identify which one applies.

Step 1 — Identify the Scope

Confirm:

• Does it affect all devices or just Wi-Fi devices?

• Is Ethernet also affected?

If Ethernet works normally, the issue is likely Wi-Fi related.

Step 2 — Power Cycle

Restart:

1. Modem/router

2. Network switches (if present)

3. Wi-Fi access points

Wait 2–3 minutes before testing again.

Step 3 — Run a Speed Test

Run a speed test on:

• A wired Ethernet connection

• During and outside peak hours

Record:

• Download speed

• Upload speed

• Time of test

Common Causes

• Wi-Fi interference

• Network congestion

• Router performance issues

• Carrier outages

When to Contact Pickle

Please include:

• Account number

• Service address

• Router model

• Speed test results

• Time issue occurs