Service Announcements & Notices

This page provides important service-related announcements and notices from Pickle.
It is updated as required to reflect changes that may impact existing services.

For detailed information relating to a specific notice, please follow the links provided.

Current Service Notices

Lift Phone Service Migration – Notice

Published: 16/02/2026

Due to industry-wide changes affecting legacy voice platforms, Pickle is migrating lift phone (emergency lift line) services to a modern, supported solution.

This migration ensures continued compliance with lift safety requirements, improved service reliability, and long-term service support. Existing lift phone services will be migrated in a planned and controlled manner to minimise disruption.

👉 Read the full notice:
Lift Phone Service Migration Notice
https://chat.thinkpickle.com.au/hc/help-centre/articles/1768528207-lift-phone-service-migration-notice

Historical Service Notices

This section lists service notices that are no longer active but are retained for reference and audit purposes.

Notices are moved to this section once:

• The related change has been completed, or

• The notice period has ended and no further customer action is required.

No historical notices at this time

About this page

Service Announcements & Notices are used to:

• Communicate important changes affecting existing services

• Provide transparency around industry, platform, or regulatory updates

• Act as a central reference point for active and completed notices

Not all notices require customer action. Where action is required, this will be clearly stated in the linked article.

Need help?

If you have questions about a specific notice or how it affects your service, please contact the Pickle support team.