Managed IT Services | Pickle Help Centre

Managed IT FAQ

What devices do you support? Windows PCs, laptops, Macs, and mobile devices (with MDM). Do you offer onsite support? Yes, depending on your plan or location. What cybersecurity tools are included? MFA, antivirus/EDR, patching, secure configuration, and monitoring. Can you support remote teams? Absolutely — we support hybrid, multi-site, and mobile teams. What happens when a staff member leaves? We remove access, archive data, and prepare the device for the next user. How do I request help? Via Help Desk, email, Chat, or phone for urgent issues.

Last updated on Dec 13, 2025

Monitoring & Alerting

Pickle uses monitoring tools to keep an eye on your devices and network — quietly in the background — so issues can be fixed quickly, often before you notice them. What We Monitor - Antivirus/EDR status - Device health - Low disk space - Update failures - Hardware alerts - Network uptime - CPU/RAM spikes Why Monitoring Matters - Reduces downtime - Improves performance - Helps prevent security incidents - Ensures devices remain compliant

Last updated on Dec 13, 2025

Backup & Data Protection

Your data is one of your most valuable assets. Pickle ensures it's protected against hardware failure, ransomware, or accidental deletion. Backup Options ✔ Cloud Backup OneDrive, SharePoint, hosted drives. ✔ Endpoint Backup Protects files stored directly on PCs and laptops. ✔ Offsite Backup Adds redundancy for critical data. Recovery Options If something goes wrong, we can restore: - Individual files - Entire user profiles - Whole devices - Cloud storage versions Retention Policies We customise retention to suit your needs, ensuring compliance with business and industry standards.

Last updated on Dec 13, 2025

Software Support & Updates

Pickle ensures your business software runs smoothly and stays secure. Supported Software Includes - Microsoft Office - Outlook & Teams - Browsers - PDF tools - Line-of-business apps - Security software - Printing & scanning tools How We Keep Software Updated - Automated patching - Vulnerability checks - Version compliance - Compatibility testing

Last updated on Dec 13, 2025

Managed Wi-Fi & Network Support

Managed Wi-Fi & Network Support Your network is the backbone of your business. We ensure it’s fast, secure, and reliable. What We Manage - Wi-Fi access points - Managed switches - Routers & firewalls - Guest networks - Network segmentation (VLANs) - Quality of service (QoS) Wi-Fi Optimisation We help you achieve strong, stable Wi-Fi by: - Improving placement of hardware - Reducing interference - Using business-grade access points - Setting channels and bands correctly Secure Networking We enforce security best practices such as: - WPA3 where supported - Encrypted management traffic - Password rotation - Firewall restrictions - Guest networks separated from corporate devices

Last updated on Dec 13, 2025

Cyber Security Essentials

Cyber Security Essentials Security is at the heart of Pickle’s Managed IT Services. We protect your business using layers of security across devices, accounts, networks, and cloud platforms. Key Security Features Included ✔ Multi-Factor Authentication Prevents unauthorised logins even if passwords are compromised. ✔ Managed Antivirus / EDR Stops malware, ransomware, and suspicious behaviour. ✔ Patch Management Keeps Windows and apps secure from known vulnerabilities. ✔ Email Threat Protection Filters phishing, spam, and malicious attachments. ✔ Secure Network Configuration Includes router hardening, Wi-Fi encryption, and firewall rules. Optional Enhanced Services - Dark web monitoring - Zero-trust security - Mobile device management (MDM) - Password management tools - Security awareness training Why Cybersecurity Matters Cyber attacks increasingly target small businesses. Strong security: - Protects your data - Keeps your team safe - Prevents downtime - Maintains customer trust Pickle’s simplified, friendly approach helps you stay protected without the jargon.

Last updated on Dec 13, 2025

Remote Support Guide

Pickle’s remote support gives you fast access to friendly, knowledgeable technicians who can diagnose and resolve most issues without needing an onsite visit. How to Request Support You can request help via: - Pickle Help Desk portal - Email - Chatwoot support widget - Phone (for urgent issues) What Information Helps Us Respond Quickly Providing these details speeds up troubleshooting: - Device name - Operating system (Windows/Mac) - Error messages - What was happening before the issue - Whether it affects one person or many How Remote Support Works 1. We start a remote session 2. You grant permission 3. We diagnose the issue live 4. We fix the problem or guide you through the steps 5. If hardware is faulty, we arrange an onsite visit (if included) Issues We Commonly Resolve Remotely - Login issues - MFA resets - Email not syncing - Software errors - Printer connection problems - Slow device performance

Last updated on Dec 13, 2025

Overview of Pickle Managed IT

Pickle’s Managed IT Services give your business the confidence that your technology is secure, reliable, and looked after by professionals who understand the demands of modern workplaces. Designed for small–medium businesses and strata environments, our service covers device management, cybersecurity, networking, monitoring, and expert remote support — all delivered with Pickle’s friendly, client-centred approach. Our goal is simple: to simplify your IT, keep your team productive, and protect your business from downtime. Why Businesses Choose Managed IT - Predictable monthly cost - Fast response and remote support - Less downtime, more productivity - Stronger cybersecurity - Professional onboarding and offboarding - Expert guidance without the cost of in-house IT What Managed IT Covers Pickle provides a comprehensive IT service model that includes: - Device management - Microsoft Office & productivity tools - Cybersecurity controls - Network management (Wi-Fi, routers, firewalls) - Backup & disaster recovery - Monitoring & automated health checks - Remote and onsite support More detail is provided in the next article. Who This Service Is Designed For - Small and medium businesses - Professional services - Medical and allied health - Retail and hospitality - Strata buildings and facility managers - Hybrid/remote teams

Last updated on Dec 13, 2025

Device Onboarding & Offboarding

Whether you're welcoming a new team member or removing access for someone leaving, Pickle ensures your devices and accounts are configured correctly and securely. Onboarding: How We Set Up New Devices Step 1 — Device Preparation We set up: - Windows configuration - Security policies - Antivirus / EDR - Updates and patches - User profile configuration Step 2 — App Installation Common installs include: - Microsoft Office - Email and Teams - Browsers - Industry-specific apps - Printing & scanning tools Step 3 — Security Setup Includes: - MFA - Password requirements - Conditional access - License assignment - Admin/standard role setup Step 4 — Delivery to Employee Device is ready with: - User account - All required permissions - Security applied - Software pre-installed Offboarding: Securely Removing Access When someone leaves your organisation, we: - Disable their account - Revoke MFA tokens - Archive mailboxes (if required) - Transfer ownership of files - Wipe or reassign the device - Remove access to all apps and systems This prevents any unauthorised access and protects sensitive business data.

Last updated on Dec 13, 2025

What’s Included in Pickle Managed IT

Your Managed IT plan includes a complete set of tools and services that keep your business secure, stable, and supported. Below is a clear breakdown of everything covered. ✔ Device Management We manage and maintain: - Windows PCs - Laptops - Mac devices (if applicable) - Workstations and office hardware Includes: - Security hardening - Patch management - Antivirus/EDR setup - Performance monitoring ✔ Cybersecurity Protection Security is a core part of Managed IT. Services include: - Managed antivirus / EDR - Multi-factor authentication setup - Threat protection - Email security and spam filtering - Password policy enforcement - Security audits - Staff security awareness guidance ✔ Remote Helpdesk Support Available to assist with: - Software issues - Login or MFA problems - Email setup - Printing errors - Device troubleshooting Support is delivered in a friendly, accessible tone consistent with Pickle’s brand values. ✔ Software & Operating System Updates We ensure devices stay secure and stable with: - Automated Windows updates - App patching (browsers, Office, Teams, etc.) - Version verification - Vulnerability remediation ✔ Network & Wi-Fi Support We help maintain your business network: - Routers, switches, Wi-Fi access points - VLANs (if applicable) - Performance tuning - Secure configuration - Guest Wi-Fi setup Aligned visually with Pickle’s design aesthetic for any guides or diagrams. ✔ Backup & Data Protection Options include: - Cloud backup (OneDrive/SharePoint) - Offsite backup - Endpoint backup - Disaster recovery plans ✔ Monitoring & Automated Alerts We proactively monitor: - Device health - Disk space - Antivirus status - Software versions - Network uptime - Critical security events This helps us take action before small issues become big ones.

Last updated on Dec 13, 2025