Before we start
To manage and monitor your network devices safely, we need a small amount of site and access information.
Checklist
Site details
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Site address and best onsite contact
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Business hours and preferred maintenance window
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Network diagram (if you have one) or a short description of:
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Internet service type (nbn/Opticomm/fibre)
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Modem/NTD/ONT location
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Rack/comms cupboard location
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Device inventory (minimum)
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UniFi Controller details (UniFi Cloud / self-hosted / Cloud Key)
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UniFi AP models and quantity
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UniFi switch models and quantity
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pfSense device model (and any special modules)
Access requirements
Pickle will only request what we need to deliver the service:
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Administrative access for UniFi (role-based where possible)
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Administrative access for pfSense
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Confirmation of any existing VPN / remote management method
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Permission to apply firmware updates during a maintenance window
Acceptance testing
Once onboarding is complete, we’ll confirm:
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Monitoring and alerting are active
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Core connectivity is stable
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Wi-Fi coverage and roaming are within expected bounds (where measurable)
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Any known issues are documented with a remediation plan (if required)
After onboarding: how changes are handled
For safety and traceability:
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Low-risk changes may be implemented quickly
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Higher-risk changes (firewall rules, VLAN redesign, major Wi-Fi changes) may require a planned change window
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We’ll keep a brief record of what changed and why
If you need onsite work
Some issues require physical access (power, cabling, damaged hardware, building works).
If an onsite visit is required, Pickle will quote or charge per your agreement.