📦 What’s Included in Pickle Managed IT

Your Managed IT plan includes a complete set of tools and services that keep your business secure, stable, and supported. Below is a clear breakdown of everything covered.

✔ Device Management

We manage and maintain:

• Windows PCs

• Laptops

• Mac devices (if applicable)

• Workstations and office hardware

Includes:

• Security hardening

• Patch management

• Antivirus/EDR setup

• Performance monitoring

✔ Cybersecurity Protection

Security is a core part of Managed IT. Services include:

• Managed antivirus / EDR

• Multi-factor authentication setup

• Threat protection

• Email security and spam filtering

• Password policy enforcement

• Security audits

• Staff security awareness guidance

✔ Remote Helpdesk Support

Available to assist with:

• Software issues

• Login or MFA problems

• Email setup

• Printing errors

• Device troubleshooting

Support is delivered in a friendly, accessible tone consistent with Pickle’s brand values.

✔ Software & Operating System Updates

We ensure devices stay secure and stable with:

• Automated Windows updates

• App patching (browsers, Office, Teams, etc.)

• Version verification

• Vulnerability remediation

✔ Network & Wi-Fi Support

We help maintain your business network:

• Routers, switches, Wi-Fi access points

• VLANs (if applicable)

• Performance tuning

• Secure configuration

• Guest Wi-Fi setup

Aligned visually with Pickle’s design aesthetic for any guides or diagrams.

✔ Backup & Data Protection

Options include:

• Cloud backup (OneDrive/SharePoint)

• Offsite backup

• Endpoint backup

• Disaster recovery plans

✔ Monitoring & Automated Alerts

We proactively monitor:

• Device health

• Disk space

• Antivirus status

• Software versions

• Network uptime

• Critical security events

This helps us take action before small issues become big ones.