Home Managed IT Services Remote Support Guide

Remote Support Guide

Last updated on Dec 13, 2025

Pickle’s remote support gives you fast access to friendly, knowledgeable technicians who can diagnose and resolve most issues without needing an onsite visit.

How to Request Support

You can request help via:

  • Pickle Help Desk portal

  • Email

  • Chatwoot support widget

  • Phone (for urgent issues)

What Information Helps Us Respond Quickly

Providing these details speeds up troubleshooting:

  • Device name

  • Operating system (Windows/Mac)

  • Error messages

  • What was happening before the issue

  • Whether it affects one person or many

How Remote Support Works

  1. We start a remote session

  2. You grant permission

  3. We diagnose the issue live

  4. We fix the problem or guide you through the steps

  5. If hardware is faulty, we arrange an onsite visit (if included)

Issues We Commonly Resolve Remotely

  • Login issues

  • MFA resets

  • Email not syncing

  • Software errors

  • Printer connection problems

  • Slow device performance