Internet Services

Explore Pickle’s internet options, including Business Broadband, Fixed Wireless, Mobile Broadband, and Enterprise Ethernet. Find installation guidance, performance expectations.

By ThinkPickle Admin

• 10 articles

Overview of Pickle Business Internet

Pickle delivers business-grade internet solutions designed for reliability, speed, and simplicity. Whether you operate a small office, a hospitality venue, or a multi-site organisation, our services are built to keep your business connected with minimal downtime. This guide explains your connection type, performance expectations, and what sets Pickle apart from other providers. Connection Types We Offer Business Broadband (NBN Business Products) Fast, stable, and designed for everyday business use. - Typical evening speeds explained - Prioritised traffic paths for better reliability - Suitable for most small and medium businesses Fixed Wireless (Mobile Broadband 4G/5G) A rapid-deployment service ideal when: - No NBN is available - You need temporary connectivity - Your site requires flexible or portable internet Provides strong performance depending on local tower capacity and signal strength. Enterprise Ethernet (EE) Premium-grade fibre with: - Symmetrical speeds (same upload and download) - Guaranteed performance SLAs - Dedicated bandwidth - Carrier-grade uptime Perfect for high-demand environments like large offices, medical practices, and enterprises. What Makes Pickle Different - Proactive Monitoring — We monitor the health of your service and router in real time. - Automated Failover — Optional LTE backup ensures business continuity. - Local Australian Support — No scripts, no offshore queues. - Managed Hardware — Fully configured routers ready to plug in and go. - Fast Deployment — We prioritise rapid service activation. What to Expect with Speeds Typical Speed Behaviour - Wired speed tests will always show the most accurate results. - Wi-Fi speeds vary based on your device, distance, and interference. - Mobile broadband speeds fluctuate due to tower congestion and signal strength. Installation Timelines Timelines vary depending on the connection type: - Business Broadband: 1–10 days - Fixed Wireless/4G/5G: Same day dispatch & activation - Enterprise Ethernet: 20–90 business days We’ll guide you at every step and keep you informed throughout the process. Inclusions with Your Service - Pre-configured business router - Optional managed Wi-Fi - Optional LTE backup - Static IP (for eligible plans) - Pickle Support & Service Assurance

Last updated on Dec 08, 2025

Understanding Your Pickle Router & Setup

Your Pickle Router is pre-configured before it arrives, so you can simply plug it in and get online quickly. This guide covers ports, LEDs, Wi-Fi setup, and performance tips. Router Ports Explained PortPurposeWAN/InternetConnects to NBN NTD, modem, or mobile broadband deviceLAN 1–4Connect printers, switches, desktops, APsVoIP/PhoneFor Cloud Phone System ATA services (if applicable)USBDiagnostic or firmware uses only Understanding the Router Lights - Power — Solid green: powered on - Internet/WAN — Solid: online; Blinking: traffic; Off: offline - Wi-Fi Light — Blinking: actively broadcasting - LTE Light (dual-WAN models) — Solid: LTE backup standby; Blinking: active failover Wi-Fi Setup and Best Practices Wi-Fi Placement For best results: ✔ Place the router centrally ✔ Avoid cupboards, metal shelves, or next to microwaves ✔ Keep off the floor and away from walls Connecting Devices Use the Wi-Fi name (SSID) and password printed on your Pickle setup card or router label. Accessing the Router Admin Page Pickle manages your router remotely for security and reliability. If you require access for: - Static IP routing - VPN setup - Port forwarding Contact Support and we’ll enable access or complete the configuration for you. Maximising Your Performance - Use Ethernet wherever possible - Add Access Points for larger offices - Avoid overloading public Wi-Fi with too many devices - Restart the router monthly to refresh memory

Last updated on Dec 08, 2025

Static IP & Networking Features Explained

A static IP gives your business a fixed, permanent internet address. This is essential for hosting systems, enabling remote access, and creating secure networks. What is a Static IP? A static IP address does not change and allows external systems to connect reliably to your business network. When Do You Need a Static IP? Common use cases include: - VPN servers (IPSec, L2TP, OpenVPN) - CCTV remote access - POS systems requiring whitelisting - Hosting internal applications - Remote management tools - Cloud PBX or SIP devices requiring pinhole access How Pickle Assigns Your Static IP Your static IP is automatically assigned when your service activates. No configuration is required on your side unless you are using advanced routing. Networking Features Available Port Forwarding Open specific ports for inbound connections. DMZ Mode For advanced setups requiring an exposed host. Firewall Rules All Pickle routers include configurable firewall layers. Double NAT Considerations If you connect: - A mesh system - Another router - A carrier CG-NAT mobile service Double NAT may occur. We’ll help you resolve this. Testing Your Static IP Use: - whatismyip.com - ping / traceroute - Online port checkers

Last updated on Dec 08, 2025

Installation & Activation Guide

This guide explains what happens before, during, and after your Pickle service is installed. Before Installation - Ensure your site contact is available - Have access to communications rooms or NBN enclosures - Confirm power outlets and cabling are ready - Prepare any switches, POS devices, or wireless APs Installation Day If a technician is required: They will: - Install or test the NBN or fibre NTD - Confirm signal and light levels - Activate the service - Confirm handover location If self-install: You’ll receive: - Your Pickle router - Setup card - Any required cabling Activating Your Pickle Internet 1. Connect the router WAN port to the NBN/Fibre/Fixed Wireless device 2. Power on the router 3. Wait for the Internet light to go solid 4. Connect a device to test Activation usually completes within 1–10 minutes. If Activation Doesn’t Work Check: - All cables are firmly connected - The correct port on the NBN box is used - Router lights for WAN/Internet - Power cycle both NBN device and router If still offline, contact Pickle and our team will diagnose remotely.

Last updated on Dec 08, 2025

Speed Testing & Performance Optimisation

Accurate speed testing is essential for understanding your service performance. How to Perform a Proper Speed Test ✔ Use a wired Ethernet connection ✔ Use speedtest.net or fast.com ✔ Close all applications using bandwidth ✔ Use a modern device with a gigabit network card Why Wi-Fi Speeds Differ Wi-Fi speeds vary due to: - Distance from the router - Wall materials - Interference (microwaves, printers, Bluetooth) - Device Wi-Fi chip limitations Laptops and phones often cannot achieve the full speed delivered to the router. Improving Wi-Fi Performance - Use 5GHz for nearby devices - Use 2.4GHz for long-range coverage - Add Access Points for multi-room setups - Keep the router elevated and unobstructed - Avoid cheap mesh kits that double-NAT your connection Common Speed Issues SymptomLikely CauseSlow Wi-Fi onlyInterference, poor placementSlow on all devicesCongested network, failover activeOnly one device slowDevice hardware limitationUpload slowCloud backups saturating uplink

Last updated on Dec 08, 2025

Common Internet Issues & Fixes

Here are fast solutions for the most common issues reported by Pickle customers. 1. My Internet Is Slow Try: - Restart router - Perform a wired speed test - Check if LTE failover is active - Reduce bandwidth-heavy apps (Teams, syncing, backups) - Move closer to the Wi-Fi router 2. Wi-Fi Keeps Dropping Likely causes: - Interference - Overloaded Wi-Fi network - Poor router placement - Too many devices connected 3. Some Websites Won't Load Check: - DNS blocking services - Firewall settings - VPN software - Browser cache 4. Internet Offline Completely Steps: 1. Check for NBN outage 2. Check router lights 3. Restart router + NBN device 4. Test another device 5. Attempt a wired connection If failover activates, service will remain online via mobile. 5. Stuck on LTE Failover Reasons may include: - Primary NBN link unstable - Physical line fault - Incorrect WAN configuration Pickle Support will identify the root cause.

Last updated on Dec 08, 2025

Connecting Your Network to Pickle Internet

Your Pickle internet connection supports a wide range of business devices. This guide explains the correct way to connect them safely. Adding Switches Use a Gigabit unmanaged or managed switch. Avoid Daisy-chaining multiple switches unless necessary. Connecting Wireless Access Points - Use Ethernet backhaul where possible - Place APs every 10–15 metres in commercial sites - Avoid consumer mesh routers that conflict with Pickle routing Connecting POS & EFTPOS Most POS systems require: ✔ Static routing ✔ Reliable Wi-Fi ✔ Manufacturer-approved VLANs (if applicable) Pickle Support can help configure your network. Connecting CCTV Systems CCTV considerations: - Bandwidth usage (especially cloud systems) - Static IP for remote access - Port forwarding for NVRs - Cabling quality (PoE switches recommended) Advanced Networks (Optional) - VLAN segmentation - Multi-WAN - Firewall exceptions Pickle can assist with advanced configuration for managed IT clients.

Last updated on Dec 08, 2025

Pickle Business Internet FAQ

Q: What speeds should I expect? A: Typical speeds depend on your plan and time of day. Wired tests provide the most accurate results. Q: Why is my internet slow? A: Common causes include Wi-Fi interference, LTE failover, or device limitations. Q: How do I get a static IP? A: Static IPs are included with selected plans. Contact us to enable it. Q: Does Pickle offer LTE failover? A: Yes. Many router models include SIM-based backup for continuity. Q: Can Pickle help configure VPNs or port forwarding? A: Yes, our support team can configure these securely. Q: How long does installation take? A: 1–10 days for standard NBN; 20–90 days for Enterprise Fibre.

Last updated on Dec 08, 2025

Outages & Service Status

If your internet is offline, start with these checks. Where to Check Outage Status Pickle Status Page (https://thinkpickle.statuspage.io/) Shows live service health across all Pickle networks. NBN Outage Map Check if your suburb has an active NBN fault. Carrier Outages (4G/5G Backup) Mobile towers can experience congestion or downtime. What to Do During an Outage - Keep LTE failover active (if available) - Avoid restarting repeatedly - Disable high-bandwidth apps - Inform staff of temporary reduced speeds When to Contact Pickle Contact us if: - Outage lasts longer than the expected window - LTE fails to activate - Service repeatedly drops

Last updated on Dec 08, 2025

LTE Backup & Failover (Business Continuity)

LTE backup ensures your business remains online even if your primary internet link goes down. Your router automatically switches to mobile data without interruption. How Failover Works 1. The router detects loss of NBN/Fibre connectivity 2. The 4G/5G SIM activates 3. Internet traffic is routed through mobile until the primary link returns This process typically takes 5–30 seconds, depending on your hardware. What You’ll Notice During Failover - Slight speed reduction (mobile networks are shared) - VoIP services may experience minor jitter - Cloud apps may reconnect quickly - VPN tunnels may temporarily drop Failback (Returning to Primary Link) Once the main connection restores, the router automatically switches back to the higher-speed service. This is seamless and usually unnoticed by your team. Troubleshooting LTE Backup 1. No failover occurred Check: - LTE light is on - SIM is inserted correctly - Router model supports dual-WAN 2. Slow speeds on LTE Factors include: - Tower congestion - Poor indoor signal - Heavy bandwidth use - Hardware limitations 3. Stuck on LTE Common reasons: - NBN link flap - Incorrect WAN settings - Faulty cabling - Upstream carrier issues Pickle Support can remotely diagnose and resolve these issues quickly.

Last updated on Dec 08, 2025