Home 🌐 Internet Services

🌐 Internet Services

Explore Pickle’s internet options, including Business Broadband, Fixed Wireless, Mobile Broadband, and Enterprise Ethernet. Find installation guidance, performance expectations.
By ThinkPickle Admin
• 22 articles

📘 Overview of Pickle Business Internet

Pickle delivers business-grade internet solutions designed for reliability, speed, and simplicity. Whether you operate a small office, a hospitality venue, or a multi-site organisation, our services are built to keep your business connected with minimal downtime. This guide explains your connection type, performance expectations, and what sets Pickle apart from other providers. Connection Types We Offer Business Broadband (NBN Business Products) Fast, stable, and designed for everyday business use. - Typical evening speeds explained - Prioritised traffic paths for better reliability - Suitable for most small and medium businesses Fixed Wireless (Mobile Broadband 4G/5G) A rapid-deployment service ideal when: - No NBN is available - You need temporary connectivity - Your site requires flexible or portable internet Provides strong performance depending on local tower capacity and signal strength. Enterprise Ethernet (EE) Premium-grade fibre with: - Symmetrical speeds (same upload and download) - Guaranteed performance SLAs - Dedicated bandwidth - Carrier-grade uptime Perfect for high-demand environments like large offices, medical practices, and enterprises. What Makes Pickle Different - Proactive Monitoring — We monitor the health of your service and router in real time. - Automated Failover — Optional LTE backup ensures business continuity. - Local Australian Support — No scripts, no offshore queues. - Managed Hardware — Fully configured routers ready to plug in and go. - Fast Deployment — We prioritise rapid service activation. What to Expect with Speeds Typical Speed Behaviour - Wired speed tests will always show the most accurate results. - Wi-Fi speeds vary based on your device, distance, and interference. - Mobile broadband speeds fluctuate due to tower congestion and signal strength. Installation Timelines Timelines vary depending on the connection type: - Business Broadband: 1–10 days - Fixed Wireless/4G/5G: Same day dispatch & activation - Enterprise Ethernet: 20–90 business days We’ll guide you at every step and keep you informed throughout the process. Inclusions with Your Service - Pre-configured business router - Optional managed Wi-Fi - Optional LTE backup - Static IP (for eligible plans) - Pickle Support & Service Assurance

Last updated on Feb 06, 2026

📡 Understanding Your Pickle Router & Setup

Your Pickle Router is pre-configured before it arrives, so you can simply plug it in and get online quickly. This guide covers ports, LEDs, Wi-Fi setup, and performance tips. Router Ports Explained PortPurposeWAN/InternetConnects to NBN NTD, modem, or mobile broadband deviceLAN 1–4Connect printers, switches, desktops, APsVoIP/PhoneFor Cloud Phone System ATA services (if applicable)USBDiagnostic or firmware uses only Understanding the Router Lights - Power — Solid green: powered on - Internet/WAN — Solid: online; Blinking: traffic; Off: offline - Wi-Fi Light — Blinking: actively broadcasting - LTE Light (dual-WAN models) — Solid: LTE backup standby; Blinking: active failover Wi-Fi Setup and Best Practices Wi-Fi Placement For best results: ✔ Place the router centrally ✔ Avoid cupboards, metal shelves, or next to microwaves ✔ Keep off the floor and away from walls Connecting Devices Use the Wi-Fi name (SSID) and password printed on your Pickle setup card or router label. Accessing the Router Admin Page Pickle manages your router remotely for security and reliability. If you require access for: - Static IP routing - VPN setup - Port forwarding Contact Support and we’ll enable access or complete the configuration for you. Maximising Your Performance - Use Ethernet wherever possible - Add Access Points for larger offices - Avoid overloading public Wi-Fi with too many devices - Restart the router monthly to refresh memory

Last updated on Feb 06, 2026

📡 What Is NBN Business Broadband with Pickle?

Overview The National Broadband Network (NBN) is Australia’s wholesale broadband network, owned and operated by nbn co. Pickle provides business-grade internet services by purchasing access to this network and delivering it as a managed service to our customers. When you use NBN Business Broadband with Pickle, you are working with two parties: - nbn co – builds and maintains the physical network infrastructure - Pickle – supplies, configures, supports, and manages your business internet service You do not need to contact nbn co directly. Pickle manages all service requests, faults, and escalations on your behalf. How Business NBN Differs from Residential Business NBN services are designed to support: - Multiple users - Cloud applications - Voice services (VoIP) - VPNs and remote access - Business uptime requirements Key differences include: - Business-grade routers and configurations - Optional static IP addressing - Priority troubleshooting workflows - Compatibility with phone systems and critical services What Pickle Manages vs What nbn co Manages Pickle manages: - Service provisioning and activation - Router configuration and compatibility - First-line troubleshooting - Escalation to nbn co when required - Customer communication and updates nbn co manages: - Physical network infrastructure - Network faults beyond the premises boundary - NBN appointments and external cabling Understanding this split helps explain why some issues require escalation and time to resolve. When Escalation Is Required Some issues must be investigated or repaired by nbn co, such as: - Network outages - Line faults outside the building - Damaged infrastructure - Technology-specific issues Pickle handles the escalation process and keeps you informed.

Last updated on Feb 06, 2026

🔍 Troubleshooting Slow nbn® Speeds on Pickle Business Broadband

Overview If your Pickle Business Broadband feels slow, the cause is usually related to connection type, local network usage, or equipment — not a fault with the nbn® network itself. This guide walks through structured checks to identify common causes. Step 1: Confirm how you’re testing speed For accurate results: - Use a wired (Ethernet) connection - Disconnect other high-usage devices - Test outside peak business hours where possible Wi-Fi speed tests are often misleading and reflect local signal quality rather than internet performance. Step 2: Check your nbn® connection type Different technologies behave differently: - FTTP: Usually consistent and high-performing - FTTN / FTTB: Performance depends on copper quality and distance - HFC: Can be affected by shared local usage - Fixed Wireless: Signal strength and weather can impact speed Pickle can confirm your connection type if you’re unsure. Step 3: Look for local network congestion Slow speeds are commonly caused by: - Cloud backups - Large file uploads - Video conferencing - Guest or unmanaged Wi-Fi devices If speeds improve after disconnecting devices, the issue is likely internal. Step 4: Restart equipment Power-cycle: 1. nbn NTD (if applicable) 2. Pickle modem 3. Network switches Allow 5–10 minutes for reconnection before re-testing. When to contact Pickle Support If speeds remain consistently below expectations after these checks, Pickle Support can investigate further and escalate to nbn® if required.

Last updated on Feb 06, 2026