Overview
Not all connectivity problems are caused by nbn® outages. Many issues are local and can be resolved quickly.
Signs of an nbn® outage
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Complete loss of internet
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nbn NTD lights show fault or no sync
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Multiple nearby services affected
Pickle can confirm known outages where applicable.
Signs of a local issue
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Wi-Fi works on some devices but not others
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Speeds vary by location in the building
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Restarting equipment temporarily resolves the issue
What Pickle can help with
Pickle can:
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Check service status
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Guide troubleshooting
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Escalate confirmed faults
Pickle cannot:
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Repair internal cabling
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Modify nbn® infrastructure onsite