If your internet is offline, start with these checks.
Where to Check Outage Status
Pickle Status Page
(https://thinkpickle.statuspage.io/)
Shows live service health across all Pickle networks.
NBN Outage Map
Check if your suburb has an active NBN fault.
Carrier Outages (4G/5G Backup)
Mobile towers can experience congestion or downtime.
What to Do During an Outage
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Keep LTE failover active (if available)
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Avoid restarting repeatedly
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Disable high-bandwidth apps
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Inform staff of temporary reduced speeds
When to Contact Pickle
Contact us if:
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Outage lasts longer than the expected window
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LTE fails to activate
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Service repeatedly drops