🔍 Troubleshooting Slow nbn® Speeds on Pickle Business Broadband

Overview

If your Pickle Business Broadband feels slow, the cause is usually related to connection type, local network usage, or equipment — not a fault with the nbn® network itself.

This guide walks through structured checks to identify common causes.

Step 1: Confirm how you’re testing speed

For accurate results:

• Use a wired (Ethernet) connection

• Disconnect other high-usage devices

• Test outside peak business hours where possible

Wi-Fi speed tests are often misleading and reflect local signal quality rather than internet performance.

Step 2: Check your nbn® connection type

Different technologies behave differently:

• FTTP: Usually consistent and high-performing

• FTTN / FTTB: Performance depends on copper quality and distance

• HFC: Can be affected by shared local usage

• Fixed Wireless: Signal strength and weather can impact speed

Pickle can confirm your connection type if you’re unsure.

Step 3: Look for local network congestion

Slow speeds are commonly caused by:

• Cloud backups

• Large file uploads

• Video conferencing

• Guest or unmanaged Wi-Fi devices

If speeds improve after disconnecting devices, the issue is likely internal.

Step 4: Restart equipment

Power-cycle:

1. nbn NTD (if applicable)

2. Pickle modem

3. Network switches

Allow 5–10 minutes for reconnection before re-testing.

When to contact Pickle Support

If speeds remain consistently below expectations after these checks, Pickle Support can investigate further and escalate to nbn® if required.