The Network Boundary
The NBN network boundary usually ends at:
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The first socket
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The NBN connection device
Beyond this point, internal wiring and equipment are customer-managed.
Responsibility Summary
Pickle:
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Service management
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Support and escalation
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Customer communication
nbn co:
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Network infrastructure
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External faults
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Network repairs
Customer:
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Internal cabling
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Devices
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Power supply
Why Some Issues Take Time
Some faults require:
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Field technicians
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Infrastructure repairs
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Coordination across parties
Pickle manages this process and keeps you informed.