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🚀 Getting Started

Your first stop for setting up and understanding Pickle. Learn how to create your account, activate your services, and get familiar with your Pickle dashboard.
Pickle Admin
By Pickle Admin
• 15 articles

📧Professional Email Address Required for Signup

Article content To create a Pickle account, you must use a professional business email address. If you see the error message: Disposable or free emails are not allowed it means the email address you entered uses a free or consumer email service and cannot be used to sign up. What Is a Professional Email Address? A professional email address is an email address that uses your own business or organisation’s domain name. Examples of supported email addresses - [email protected] - [email protected] - [email protected] These email addresses are associated with a registered business or organisation and allow Pickle to verify account ownership correctly. Email Addresses That Are Not Supported The following email types cannot be used to create a Pickle account: - Gmail (e.g. [email protected]) - Outlook.com or Hotmail - Yahoo Mail - iCloud Mail - Temporary or disposable email services If you attempt to sign up using one of these addresses, the signup process will be blocked. Why Pickle Requires a Business Email Address This requirement helps Pickle to: - Protect customer accounts from unauthorised access - Reduce fraudulent or temporary signups - Clearly identify service ownership - Meet carrier and regulatory requirements - Ensure billing and service communications reach the correct organisation Because Pickle provides business telecommunications services, consumer email addresses are not suitable for account creation. What If You Don’t Have a Business Email Yet? If you don’t currently have a professional email address: - You’ll need to set one up before signing up - Most domain registrars and hosting providers include email hosting - Even a single address (for example, [email protected]) is sufficient Once your business email is active, you can complete signup immediately. Common Signup Issues Related to Email I keep seeing the error message “Disposable or free emails are not allowed” - Check that your email domain is not a free provider - Ensure there are no spelling errors in your domain name My email should be valid but signup fails - Some domains may require additional verification - Contact Pickle Support if you believe your email should be accepted When to Contact Pickle Contact Pickle Support if: - You’re unsure whether your email address qualifies - You believe your business email has been incorrectly rejected - You need help completing signup Our team can confirm whether your email address meets the requirements and assist if needed. Related Articles - Setting up your Pickle account - Troubleshooting signup issues - Managing users & access permissions

Last updated on Feb 06, 2026

Resetting Your Pickle ID Password

How to Reset a Pickle ID Password 1. Go to https://my.thinkpickle.com.au/password-reset 2. Enter the professional email address used to create the Pickle ID 3. A password reset email will be sent to that address 4. Check the inbox — including spam, junk, and promotions folders — for an email from Pickle 5. Click the link inside the email — this link expires after 24 hours 6. Enter and confirm a new password 7. Log in at https://my.thinkpickle.com.au/login using the new password If the Reset Email Does Not Arrive - Check all folders — the email may have been filtered into spam, junk, or a promotions tab - Confirm the correct email address was entered — it must exactly match the professional email address used when the Pickle ID was created; free email addresses (Gmail, Hotmail, Yahoo, etc.) are not accepted and would not be registered against the account - Wait a few minutes — email delivery can occasionally be delayed; allow up to 10 minutes - Try again — return to the reset page and submit a second request If the reset email still has not arrived after 10 minutes, contact Pickle directly. If the Reset Link Has Expired - Return to https://my.thinkpickle.com.au/password-reset - Enter the registered email address and request a new link - Complete the reset process promptly after receiving the new email If the Email Address Is No Longer Accessible In some situations — a change of strata manager, a former staff member, or a decommissioned mailbox — the professional email address linked to the Pickle ID may no longer be accessible. - Contact Pickle directly to update the email address on the account - The new email address must also be a professional business domain — free email providers are not accepted - This request must be made by an existing authorised contact — refer to the Authorised Contacts Policy - Email [email protected] or call 1300 688 588 Key Takeaways - Reset links are requested at https://my.thinkpickle.com.au/password-reset and expire after 24 hours - The email address entered must match the professional email address used when the Pickle ID was created - Free email providers (Gmail, Hotmail, Yahoo, etc.) are not accepted - Always check spam, junk, and promotions folders before contacting support - If the account email is inaccessible, an existing authorised contact must request the update — the replacement must also be a professional email domain Contact Pickle - Portal: my.thinkpickle.com.au — 24/7 - Email: [email protected] - Phone: 1300 688 588 (business hours) - After hours: Available for clients with an extended hours agreement Pickle Office 12, 7-9 Churchill Ave, Strathfield NSW 2135

Last updated on Apr 08, 2026

Creating Your Pickle ID

Applies to: New customers, Strata Managers, Building Managers What Is a Pickle ID? A Pickle ID is the login credential used to access the Pickle Portal at my.thinkpickle.com.au. It is made up of a professional email address and a password chosen at sign-up. Every person who needs to manage a Pickle account online will need their own Pickle ID. What Can the Pickle Portal Do? Once logged in, the Pickle Portal allows customers to: - View and manage Pickle services - View and pay invoices - Lodge and track support requests and fault tickets - Update account and contact details - Manage authorised contacts on the account Step 1 — Create Your Pickle ID 1. Go to https://my.thinkpickle.com.au/join 2. Complete the sign-up form with the following details: - First name and Last name - Date of birth (dd/mm/yyyy) - Email address — must be a professional business domain; free email providers (Gmail, Hotmail, Yahoo, etc.) are not accepted - Mobile phone number - Password and Confirm password 3. Click Sign Up 4. A verification email will be sent — check the inbox and click the verification link to confirm the email address 5. Once verified, log in at https://my.thinkpickle.com.au/login Step 2 — Create a Billing Account After the Pickle ID is created and verified, the next step is to set up a billing account/profile. This links the Pickle ID to a billing entity and is required before services can be provisioned or invoices generated. Follow the prompts after sign-up to complete the billing profile. If assistance is needed at this stage, contact Pickle directly. Services not visible after completing both steps? Contact Pickle to have the Pickle ID linked to an existing account — email [email protected] or call 1300 688 588. Important Notes A professional email domain is required. Free email addresses — such as Gmail, Hotmail, Yahoo, or similar — are not accepted. The email address used must belong to a professional or business domain (e.g. @yourcompany.com.au). This ensures the account remains associated with the correct business entity and is not tied to a personal address that may change. Use a monitored email address. Billing notifications, invoice reminders, and fault updates are sent to the Pickle ID email address. If that inbox is not checked regularly, important communications may be missed. The email address becomes the Pickle ID username. Choose an email address carefully — it is the identifier used to log in every time. For strata and building accounts. The email address used should belong to the current authorised contact for the building — typically the Strata Manager or Building Manager. It should not be an address that may become inaccessible if the contact changes. If the contact changes (e.g. a new Strata Manager takes over). The Pickle ID should either be updated to the new contact's email address, or a new Pickle ID created and linked to the account. Contact Pickle to arrange this before access is needed. Key Takeaways - A Pickle ID is required to access the Pickle Portal - Sign up at https://my.thinkpickle.com.au/join - Sign-up requires: full name, date of birth, professional email address, mobile number, and a password - A professional business email domain is required — free email providers are not accepted - A verification email must be clicked before the Pickle ID can be used to log in - After creating the Pickle ID, a billing account/profile must also be completed - If services do not appear after completing both steps, contact Pickle to link the Pickle ID to the account Contact Pickle - Portal: my.thinkpickle.com.au — 24/7 - Email: [email protected] - Phone: 1300 688 588 (business hours) - After hours: Available for clients with an extended hours agreement Pickle Office 12, 7-9 Churchill Ave, Strathfield NSW 2135

Last updated on Apr 08, 2026

Logging Into the Pickle Portal

Applies to: All customers, Strata Managers, Building Managers How to Log In 1. Go to https://my.thinkpickle.com.au/login 2. Enter the Pickle ID (the professional email address used when the account was created) and the associated password 3. Click Sign In If Login Fails Work through the following steps before contacting support: 1. Check the email address — the Pickle ID is the exact email address used when signing up; a different address will not work 2. Confirm a professional email domain was used — Pickle ID registration requires a business email address; free email providers (Gmail, Hotmail, Yahoo, etc.) are not accepted; if a free email was attempted during sign-up, a new Pickle ID will need to be created using a professional domain 3. Check Caps Lock — passwords are case-sensitive 4. Reset the password — go to https://my.thinkpickle.com.au/password-reset and follow the prompts; a reset link will be sent to the registered email address 5. Check for a verification email — if the Pickle ID has not yet been verified, login will not be possible; check the inbox and spam/junk folder for the original verification email and click the link First Time Logging In — Services Not Visible After creating a Pickle ID and logging in for the first time, existing services may not appear in the portal. This is normal. - Contact Pickle and request that the Pickle ID be linked to the existing account - Provide the account number and the email address used to create the Pickle ID - Once linked, all services associated with the account will be visible in the portal Account Locked After a number of failed login attempts, the account may be temporarily locked as a security measure. - Wait 20 minutes then try again - If access is still not possible after waiting, contact Pickle support for assistance Accessing the Portal on Behalf of a Building or Owners Corporation Strata Managers and Building Managers should use their own Pickle ID — registered to their own professional email address — rather than sharing a login. - Multiple authorised contacts can each have their own Pickle ID linked to the same account - To set up access for an additional contact, contact Pickle with the person's name, professional email address, and role Key Takeaways - Log in at https://my.thinkpickle.com.au/login - The Pickle ID must be a professional business email address — free email providers are not accepted - If the password is forgotten, reset it at https://my.thinkpickle.com.au/password-reset - If services are not visible after the first login, contact Pickle to link the Pickle ID to the account - A locked account unlocks after 20 minutes, or contact Pickle support - Each authorised contact should have their own Pickle ID — multiple contacts can be linked to the same account Contact Pickle - Portal: my.thinkpickle.com.au — 24/7 - Email: [email protected] - Phone: 1300 688 588 (business hours) - After hours: Available for clients with an extended hours agreement Pickle Office 12, 7-9 Churchill Ave, Strathfield NSW 2135

Last updated on Apr 08, 2026

Troubleshooting Pickle ID and Portal Access

Troubleshooting Pickle ID and Portal Access Applies to: All customers and support staff Overview This article covers the most common issues customers encounter when trying to log in to or navigate the Pickle Portal at my.thinkpickle.com.au. If an issue is not listed here, contact Pickle using the details in the footer. Common Issues and How to Resolve Them I forgot my password and cannot log in - Go to https://my.thinkpickle.com.au/password-reset - Enter the professional email address used to create the Pickle ID - Follow the steps in the reset email to set a new password - Refer to the article Resetting Your Pickle ID Password for full instructions I cannot remember which email address is linked to my Pickle ID - Try any professional or business email addresses that may have been used when the account was set up — note that free email addresses (Gmail, Hotmail, Yahoo, etc.) are not accepted and would not have been used to register - If still unable to identify it, contact Pickle — support can confirm the registered email address in a partially masked format once identity has been verified - Email [email protected] or call 1300 688 588 My account is locked after too many failed login attempts - Wait 20 minutes then attempt to log in again - If the account remains locked after waiting, contact Pickle support to have it unlocked I am logged in but cannot see any services - The Pickle ID may not yet be linked to the Pickle account - Contact Pickle with the account number and Pickle ID email address to request linking - Email [email protected] or call 1300 688 588 I can see some services but not all of them - Some services may be held under a different account number or linked to a different authorised contact's Pickle ID - Contact Pickle to review the account structure and link additional services if appropriate I am seeing another person's account details after logging in - Contact Pickle immediately — [email protected] or 1300 688 588 - Do not attempt to access, use, or modify any details visible in the other person's account - Pickle will investigate and resolve the account linking error as a priority I am a new strata manager and cannot access the account - The previous manager's Pickle ID is likely still the primary account access - Contact Pickle with written authority from the Owners Corporation or building owner to update authorised contacts and establish new portal access - The new Pickle ID must be registered using a professional business email domain — free email providers are not accepted - Refer to the Authorised Contacts Policy for required documentation - Email [email protected] or call 1300 688 588 A verification email never arrived when I signed up - Check all email folders including spam, junk, and promotions tabs - Wait a few minutes — delivery can occasionally be delayed - If still not received, contact Pickle to have the verification email resent The password reset link has expired - Password reset links are valid for 24 hours only - Return to https://my.thinkpickle.com.au/password-reset and request a new link - Complete the reset process promptly after receiving the new email The email address linked to my Pickle ID is no longer accessible - Contact Pickle directly to update the account email address - The replacement email must be a professional business domain — free email providers (Gmail, Hotmail, Yahoo, etc.) are not accepted - This request must come from an existing authorised contact on the account - Refer to the Authorised Contacts Policy for further detail - Email [email protected] or call 1300 688 588 I tried to sign up with a Gmail / Hotmail / free email address and it was rejected - Pickle ID registration requires a professional business email domain - Free email providers — including Gmail, Hotmail, Outlook.com, Yahoo, and similar — are not accepted - Use a business email address associated with the organisation (e.g. @yourcompany.com.au) - If the business does not have a professional email domain, contact Pickle to discuss options

Last updated on Apr 08, 2026