Getting Started | Pickle Help Centre

Welcome to Pickle

Article content Welcome to Pickle — we’re glad to have you onboard. Pickle provides managed connectivity, communications, and IT services designed to be reliable, secure, and easy to support. This section helps you understand: - What happens after sign-up - How your services are delivered - Where to find help - What information we’ll need from you What Pickle Does Depending on your services, Pickle may provide: - Business internet - Cloud phone systems - Inbound phone numbers - Emergency lift phones - Managed IT services Each service is supported by structured processes and clear escalation paths. How We Support You Pickle uses: - A central Help Centre - Live chat and email support - Proactive monitoring (where applicable) - Clear support policies This ensures faster resolution and fewer surprises.

Last updated on Dec 14, 2025

What Happens After You Sign Up

Article content After you sign up with Pickle, your service follows a structured onboarding process. Step 1 — Order Review We confirm: - Services ordered - Site addresses - Contacts - Dependencies (internet, power, cabling) Step 2 — Provisioning Pickle provisions: - Network services - Phone numbers - Cloud platforms - Hardware (if applicable) Timeframes vary depending on service type. Step 3 — Configuration We configure: - Routing - Call flows - User access - Monitoring (if included) Step 4 — Testing Before go-live: - Services are tested - Numbers are verified - Routing is confirmed Step 5 — Go Live Your service becomes active and ready for use.

Last updated on Dec 14, 2025

Information We Need to Get You Live

Article content To activate services efficiently, we require accurate information. Common Information Required - Account and billing contact details - Service/site address - Business hours - Routing preferences - Device locations - Authorised contacts Why This Matters Missing or incorrect details can: - Delay activation - Cause incorrect routing - Impact billing or compliance Providing information early speeds up delivery.

Last updated on Dec 14, 2025

Understanding Your Services at a High Level

Article content Pickle services are designed to work together seamlessly. Internet Services Provide reliable connectivity for: - Voice - Data - Cloud services Phone & Communication Services Include: - Cloud PBX - Inbound numbers - Mobile services Managed & Critical Services May include: - Managed IT - Emergency lift phones - Monitoring and alerts Why Integration Matters Integrated services mean: - Fewer vendors - Clear accountability - Faster troubleshooting

Last updated on Dec 14, 2025

Accessing Your Accounts & Portals

Article content Pickle provides access to portals for account and service management. My Pickle Used for: - Billing - Invoices - Account details Other Platforms Depending on services, you may also receive access to: - Phone system apps - Mobile management portals - Monitoring dashboards Login details are provided securely during onboarding.

Last updated on Dec 14, 2025

First Things to Check After Go-Live

Article content Once your service is live, we recommend completing a few checks. Internet Services - Confirm connection is stable - Test wired and Wi-Fi devices Phone Systems - Test inbound and outbound calls - Confirm voicemail - Check call routing Critical Services - Confirm monitoring - Perform compliance test calls (where required) Why This Helps Early testing ensures: - Issues are identified quickly - Changes can be made before business impact

Last updated on Dec 14, 2025

Getting Help During Onboarding

Article content Onboarding questions are common — and expected. How to Contact Us - Live chat - Email - Help Centre What to Include - Account number - Service address - What stage you’re at - What you’re unsure about This helps us assist quickly.

Last updated on Dec 14, 2025

Common First-Week Questions

Article content When will my service be fully active? This depends on service type and provisioning requirements. Can I make changes after ordering? Yes — changes are possible, though they may affect timelines. Who do I contact for help? Pickle Support via chat or email. What if something doesn’t work? Contact support with details — we’ll assist.

Last updated on Dec 14, 2025

Setting Expectations: What Pickle Manages vs You Manage

Article content Clear responsibilities help avoid confusion. Pickle Manages - Core services - Platforms - Monitoring (where included) - Carrier coordination You Manage - Power - Local cabling - Device placement - Internal networks (unless managed IT applies)

Last updated on Dec 14, 2025

Where to Go Next

Article content Once you’re up and running, you may want to explore: - Billing & Payments - Account Management - Troubleshooting & Support - Product-specific guides The Help Centre is always available to assist.

Last updated on Dec 14, 2025