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To create a Pickle account, you must use a professional business email address.
If you see the error message:
“Disposable or free emails are not allowed”
it means the email address you entered uses a free or consumer email service and cannot be used to sign up.
What Is a Professional Email Address?
A professional email address is an email address that uses your own business or organisation’s domain name.
Examples of supported email addresses
These email addresses are associated with a registered business or organisation and allow Pickle to verify account ownership correctly.
Email Addresses That Are Not Supported
The following email types cannot be used to create a Pickle account:
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Gmail (e.g. [email protected])
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Outlook.com or Hotmail
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Yahoo Mail
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iCloud Mail
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Temporary or disposable email services
If you attempt to sign up using one of these addresses, the signup process will be blocked.
Why Pickle Requires a Business Email Address
This requirement helps Pickle to:
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Protect customer accounts from unauthorised access
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Reduce fraudulent or temporary signups
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Clearly identify service ownership
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Meet carrier and regulatory requirements
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Ensure billing and service communications reach the correct organisation
Because Pickle provides business telecommunications services, consumer email addresses are not suitable for account creation.
What If You Don’t Have a Business Email Yet?
If you don’t currently have a professional email address:
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You’ll need to set one up before signing up
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Most domain registrars and hosting providers include email hosting
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Even a single address (for example, [email protected]) is sufficient
Once your business email is active, you can complete signup immediately.
Common Signup Issues Related to Email
I keep seeing the error message
“Disposable or free emails are not allowed”
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Check that your email domain is not a free provider
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Ensure there are no spelling errors in your domain name
My email should be valid but signup fails
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Some domains may require additional verification
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Contact Pickle Support if you believe your email should be accepted
When to Contact Pickle
Contact Pickle Support if:
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You’re unsure whether your email address qualifies
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You believe your business email has been incorrectly rejected
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You need help completing signup
Our team can confirm whether your email address meets the requirements and assist if needed.
Related Articles
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Setting up your Pickle account
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Troubleshooting signup issues
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Managing users & access permissions