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Call issues usually fall into a few common categories.
Calls Not Ringing
Check:
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Phone powered and connected
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Correct extension assigned
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Business hours routing not blocking calls
Calls Dropping or Failing
Common causes:
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Internet instability
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Wi-Fi usage
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Power interruptions
One-Way or Poor Audio
Try:
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Switching to Ethernet
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Closing heavy internet usage
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Restarting router and handset
Inbound Number Routing Issues
Confirm:
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Inbound number
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Destination number
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Time of last test call