Pricing & Call Costs Explained
Inbound numbers operate differently from standard phone services. Costs include:
1. Monthly Access Fee
This is the fixed charge for hosting your inbound number.
2. Call Handling Rates
Charges depend on:
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Caller location (mobile/landline)
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Whether your number is 1300 or 1800
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Your destination (mobile or landline)
Quick Overview
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1300 numbers: caller pays local rate, your business pays variable rate
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1800 numbers: caller pays $0, business pays per-minute rate
3. Routing to Mobiles Costs More
Mobile destinations attract higher per-minute charges due to carrier fees.
4. Optional Features (If applicable)
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IVR menus
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Call recording
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Complex routing
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Multi-site call flows