Article content Your Pickle account controls how services are billed, managed, and supported. This article explains: - What your account includes - How account details are used - Who can make changes What Your Pickle Account Controls Your account stores: - Account name and reference - Service and site addresses - Billing details - Authorised contacts - Notification preferences Accurate account information ensures: - Faster support - Correct billing - Accurate service records Who Can Manage the Account Only authorised contacts can: - Request changes - Approve billing updates - Add or remove users - Request service modifications If you’re unsure who the authorised contact is, contact Pickle Support.
Article content My Pickle is your online portal for managing invoices, account details, and service information. How to Log In 1. Visit the My Pickle login page 2. Enter your email address 3. Enter your password Forgot Your Password? If you’ve forgotten your password: - Select Forgot Password - Follow the email instructions - Create a new password Login Issues If you can’t log in: - Check spelling and caps lock - Confirm you’re using the correct email - Check spam/junk for reset emails Contact Pickle Support if issues persist.
Article content Keeping your account details up to date ensures we can contact the right people and bill correctly. Details You Can Update - Primary contact name - Contact email address - Phone number - Billing contact - Notification preferences Why Accurate Details Matter Incorrect details can: - Delay support - Cause missed notifications - Create billing issues How to Update Details - Log in to My Pickle - Navigate to Account Settings - Update details and save Some changes may require verification.
Article content Pickle accounts can have multiple users with different access levels. Common User Types - Account owner - Billing contact - Technical contact - Read-only users Adding a New User To add a user: - Provide their name and email - Assign the appropriate role - Confirm access level Removing a User Remove users when: - Staff leave - Roles change - Access is no longer required This helps protect your account.
Article content Billing details control how invoices are issued and paid. What You Can Manage - Billing contact email - Payment method (card, direct debit, EFT) - Invoice delivery preferences Important Notes - Processing fees apply to all payment methods - Changes may affect the next billing cycle - Some updates require authorisation
Article content All invoices are available through My Pickle. How to Access Invoices - Log in to My Pickle - Navigate to Billing → Invoices - Select the invoice you need Invoice Formats Invoices are available as: - PDF - Downloadable records for accounting Why This Is Useful - Tax reporting - Auditing - Reconciliation
Article content Business changes require account updates. Examples - Business name change - Ownership transfer - Company restructure - Strata manager change What’s Required - Written confirmation - Updated legal details - Authorised contact approval These changes ensure compliance and billing accuracy.
Article content Protecting your Pickle account is important. Security Best Practices - Use strong passwords - Do not share login credentials - Remove access when staff leave - Keep contact details current Suspicious Activity If you notice: - Unexpected changes - Unauthorised access - Missing invoices Contact Pickle Support immediately.
Article content Account closure or suspension should be planned carefully. Before You Close an Account Consider: - Contract terms - Number porting - Data retention - Equipment returns How to Request Closure - Contact Pickle Support - Provide account number - Confirm services to be cancelled
Article content Who can make changes to the account? Only authorised contacts. Can I have multiple billing contacts? Yes, where required. How do I update notification emails? Via My Pickle or by contacting support. What happens if details are out of date? It may delay billing or support.