What this article covers
How to:
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Update your business account details (ABN/ACN/ARBN, business name, addresses)
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Update business contact details (phone/email)
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Understand business account types
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Avoid common issues when changing business identity details
How Pickle business accounts work
A Pickle business account holds:
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Your Pickle services (business internet, phone systems, inbound numbers, lift phones, etc.)
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Billing details and invoices
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Support history
A contact is a person authorised to act on behalf of your business.
Business account types Pickle supports
Pickle services must be held by a recognised legal entity. Common types:
🧑💼 Sole Trader
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For an individual operating a business under an ABN
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Often used when the real-world business structure isn’t a company (or where the individual is the contracting party)
🏢 Company
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For incorporated businesses (ACN) and registered bodies (ARBN)
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Company identity is verified against official registers
🏛️ Organisation
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For incorporated entities such as strata/body corporate/owners corporation, co-operatives, incorporated associations
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Typically verified using an ABN
If you’re unsure which account type you have (or should have), Pickle Support can help confirm it.
What you can update on a Pickle business account
Depending on your authority level (see the next article), you can request updates to:
✅ Business identity details
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ABN / ACN / ARBN (where applicable)
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Business name (as registered)
✅ Business contact details
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Business phone number
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Business email address
✅ Business addresses
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Business physical address (important for service delivery and some regulatory records)
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Business postal address (if different)
Important rules (please read)
🔒 We don’t “overwrite” one legal entity into another
If the legal entity is changing (for example, moving services from one company to another), that is treated as an ownership transfer rather than an “edit”. This helps avoid:
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billing disputes
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privacy issues
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service ordering failures
✅ Business details must match official records
If your ABN/ACN/business name details are incorrect in government registers, those need to be updated with the relevant authority first. Once updated, Pickle can align your account.
Common scenarios
Scenario: “We changed our trading name”
If the underlying legal entity is unchanged, we can update the business name where it matches official records.
Scenario: “Our company restructured and services need to move”
If the legal entity changes (new ACN/ABN), we’ll guide you through an ownership transfer process.
Scenario: “Our physical address changed”
We can update your physical and postal addresses (verification may be required).