I’m not listed on the account”
Ask your Account Owner to add you as an authorised contact.
Pickle Support can’t provide billing/service details to unauthorised contacts.
“We need to change ABN/ACN”
If you’re correcting details for the same legal entity, we can help align the account to official records.
If you’re moving services to a different legal entity, we’ll guide you through an ownership transfer process.
“We can’t access verification codes”
Common reasons:
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Old business email/mobile on file
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Spam filters
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The contact method is a landline (no SMS)
Pickle can assist after confirming authority.
“We have multiple accounts and want to consolidate”
We can help plan a safe consolidation approach so services remain correctly held by the right legal entity.