🏢 Business Accounts Hub

Everything you need to manage your Pickle business account, authorised contacts, and account details — all in one place.

What you can do here

Use the guides below to understand how your Pickle business account works and how to manage it safely and correctly.

This hub covers:

• How Pickle business accounts are structured

• Who can make changes on your account

• How to update business details and contacts

• What to do when something needs fixing

🔐 Understanding Your Pickle Business Account

A Pickle business account is where we manage:

• Your business internet and phone services

• Inbound numbers and call routing

• Emergency lift phones

• Billing and invoices

• Support history and service requests

Each account is tied to a legal business entity, such as:

• Sole Trader (business use)

• Company

• Organisation (e.g. strata, body corporate, owners corporation)

Pickle does not provide personal or residential accounts. All services are business-only.

👉 Read: Managing Your Pickle Business Account Details

👥 Authorised Contacts & Permissions

To protect your services and billing, only authorised contacts can manage a Pickle business account.

Common permission levels

• Account Owner – primary administrator for the business

• Full Authority – can manage services, billing, and changes

• Limited Authority – can raise faults and enquiries, with some restrictions

Permissions control who can:

• Raise support tickets

• Make billing enquiries

• Request service changes

• Manage phone numbers and ports

👉 Read: Authorised Contacts & Permissions for Pickle Business Accounts

🛠️ Updating Business Details

Depending on your authority level, you can request updates to:

• Business name (as registered)

• ABN / ACN / ARBN

• Business email and phone number

• Physical and postal addresses

Important:

• We cannot overwrite one legal entity into another

• Changes to the legal entity require an ownership transfer process

👉 Read: Managing Your Pickle Business Account Details

⚠️ Common Issues & How to Fix Them

Here are some of the most common questions we receive:

“I’m not listed on the account”
→ Ask the Account Owner to add you as an authorised contact.

“We changed company structure”
→ You may need an ownership transfer rather than an account edit.

“We’re not receiving verification codes”
→ Business contact details may need updating or re-verification.

“We have multiple Pickle accounts”
→ Pickle Support can help review and plan consolidation safely.

👉 Read: Business Account Help: Common Issues & Fixes

🧭 Not sure where to start?

If you’re unsure:

• who the Account Owner is

• what authority level you have

• whether a change is an update or a transfer

Pickle Support can guide you after confirming your authority.

Related articles

• Managing Your Pickle Business Account Details

• Authorised Contacts & Permissions for Pickle Business Accounts

• Business Account Help: Common Issues & Fixes