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Occasionally, planned maintenance is required to maintain or improve service quality.
What Is Planned Maintenance?
Planned maintenance may involve:
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Network upgrades
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Platform patching
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Security updates
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Infrastructure improvements
How Maintenance Is Scheduled
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Planned during low-usage periods where possible
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Designed to minimise customer impact
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Coordinated with upstream providers when required
Customer Notifications
When maintenance may impact service, we notify customers in advance with:
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Expected date and time
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Affected services
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Expected impact
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Contact information
During Maintenance
Some services may be briefly unavailable.
Redundancy and failover (if configured) may reduce impact.