Pickle Help Centre
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Featured Articles
Everything you need to manage your Pickle billing. Learn how to read your invoice, set up payments, update billing details, understand charges, download past bills, and resolve common billing issues.
📘 Your Pickle Bill Explained: How to Read and Understand Your Monthly Invoice
📚 Bill Glossary
🧾 Your First Bill Explained
💸 How to Pay Your Pickle Bill
💳 Payment Methods & Fees
Learn how to manage your inbound numbers, including 13, 1300, 1800, mobile routing numbers, and local call forwarding services. Find setup guides, routing options, costs, porting instructions, trouble
📘 Overview of Pickle Inbound Numbers
⚙️ Setting Up Your Inbound Number
🔁 Porting Your 1300/1800 Number to Pickle
💲Inbound Number Costs — Pricing & Call Rates for 1300/1800
🛠️ Troubleshooting Inbound Number Issues
Find everything you need to operate and maintain Emergency Lift Phones. Learn about installation, compliance (AS 1735), troubleshooting, connectivity requirements, and ongoing support.
❓ Emergency Lift Phone FAQ
🧪 Emergency Lift Phone Testing & Maintenance
🌐 Lift Phone Connectivity Options Explained
🔄 Lift Modernisation & Phone Upgrade Requirements
📜 Understanding Lift Phone Compliance (AS 1735.19)
Explore Pickle’s internet options, including Business Broadband, Fixed Wireless, Mobile Broadband, and Enterprise Ethernet. Find installation guidance, performance expectations.
📘 Overview of Pickle Business Internet
📡 Understanding Your Pickle Router & Setup
🧩 Static IP & Networking Features Explained
⚙️ Installation & Activation Guide
🚀 Speed Testing & Performance Optimisation
Need help? This section provides troubleshooting steps, common fixes, and guided support for issues with your Internet, Phone System, IT Services, and more.
🧭 How to Get Help from Pickle (Before You Log a Ticket)
🌐 Internet Troubleshooting: Slow Speeds, Dropouts & No Connection
📶 Wi-Fi Issues vs Internet Issues (How to Tell the Difference)
☎️ Phone System & Call Issues (Cloud PBX & Inbound Numbers)
🛗 Emergency Lift Phone Troubleshooting
Your first stop for setting up and understanding Pickle. Learn how to create your account, activate your services, and get familiar with your Pickle dashboard.
👋 Welcome to Pickle
🧭 What Happens After You Sign Up
📋Information We Need to Get You Live
🧩 Understanding Your Services at a High Level
🔐Accessing Your Accounts & Portals
Review Pickle’s support commitments, response times, escalation pathways, SLA targets, and prioritisation rules so you know exactly what to expect when you need help
📘 How Pickle Support Works
🕒 Support Hours & Availability
🎯 Priority Levels & Response Targets
📋 What Pickle Supports (Scope of Support)
🔁 Change Requests & Service Modifications
Discover Pickle’s managed IT solutions, including remote support, device onboarding, cybersecurity services, network management, and software support tailored for your business.
❓ Managed IT FAQ
👁️ Monitoring & Alerting
🗄️ Backup & Data Protection
🔄 Software Support & Updates
📶 Managed Wi-Fi & Network Support
Technical guides for integrating with Pickle. Covers APIs, authentication, contacts, and best practices for building secure and reliable integrations.
Flows Building is Pickle’s workflow automation application. Learn how to create, manage and troubleshoot automated flows, including triggers, actions, permissions and common issues.
🔁 Flows Building: Overview & Support Guide
🚀 Setting Up Your First Flow
🧩 Understanding Flow Nodes: Triggers, Conditions, Actions & Variables
✏️ Editing, Versioning & Publishing Flows
🔐 Managing Access & Permissions in Flows Building
Get the most out of your Pickle Cloud Phone System. Learn how to configure extensions, call routing, voicemail, softphones, porting, and troubleshooting call quality issues.
🚀 Getting Started with Pickle Cloud PBX
🧩 Cloud PBX Features Explained
📱 Desk Phones, Softphones & Mobile Apps
🎛️ Auto Attendant (IVR) Explained
🔀 Call Queues vs Hunt Groups
Stay informed with the latest product updates, feature releases, best-practice guides, and helpful resources for running your business with Pickle.
🚀 Product Updates & Improvements
📣 Service Announcements & Notices
🛠️ Planned Maintenance & Change Notifications
⚠️ Known Issues & Temporary Limitations
📘 Best Practices & How-To Guides
Manage your Pickle account with ease. Find help with billing, payments, subscriptions, invoices, account changes, and Pickle ID.
🧭 Managing Your Pickle Account
🔐 Logging in to My Pickle
✏️ Updating Account & Contact Details
👥 Managing Users & Access Permissions
💳 Managing Billing Details & Payment Methods