Pickle

Explore detailed guides for all our offerings, including Business Internet, Office Phone Systems, Emergency Lift Phones, Virtual Phone Numbers, and more. Learn how to maximize the potential of Pickle’s innovative solutions.

Products & Features

Follow this guide to install and set up your modem for a seamless connection. This step-by-step guide includes understanding modem buttons and lights, checking connections, and ensuring optimal performance.

Installation and Setup Guide

If you’re experiencing internet issues, this guide will help you identify and resolve common problems with your connection. Follow these steps to troubleshoot effectively or determine if further assistance is…

Troubleshooting Internet Issues

This guide provides tips to optimise your internet speed, addresses factors that may impact performance, and explains how to report and resolve speed issues effectively.

Speed Optimisation Tips for Business Internet

Learn about the various nbn™ broadband technologies and their unique features to choose the best fit for your home or business.

Understanding the Different Types of nbn™ Broadband Technology

Enterprise Ethernet: The Perfect Solution for Business Connectivity

Compare Fixed Wireless, Enterprise Ethernet, and NBN Broadband to find the best internet option for your business or personal needs.

Choosing the Right Internet Solution: Fixed Wireless, Enterprise Ethernet, or NBN Broadband

Your guide to setting up, optimising, and troubleshooting high-speed internet for seamless business operations.

Business Internet

Unlock the full potential of Pickle’s Office Phone System with powerful features and custom configurations for seamless business communication.

Features and Configuration

Resolve common office phone system issues effortlessly with our troubleshooting guide for Yealink T5x series, softphones, and analogue setups.

Troubleshooting Common Issues

Welcome to Pickle's office phone system guide. Whether you're using Yealink T5x IP phones, softphones, or analogue phones, follow these steps to get started seamlessly.

Setting Up Your Office Phone System

A guide to setting up your Network for success with Pickle.

Network Requirements and Recommendations

General adjustments guidelines to facilitate compatibility with our services and achieve better VoIP/SIP performance

Routers Adjustments Guidelines for Better VoIP/SIP Performance

Setting Up a QoS: Ubiquiti UniFi for Pickle

How to set up a QoS on the Ubiquiti EdgeRouter Pro.

Setting up a QoS on the Ubiquiti EdgeRouter Pro for Pickle

How to setup a QoS on a Cisco Meraki Router.

Setting up a QoS on Cisco Meraki for Pickle

How Australian Local Number Portability (LNP) works

How phone number porting works

Phone Number Porting

Know each specific requirement needed to purchase and activate your Pickle number.

Understanding Address Requirements for Pickle Phone Numbers

Learn how to configure and use your professional-grade office phone system.

Office Phone System

Emergency lift phones ensure reliable communication during emergencies. This guide covers installation and compliance for safety and reliability.

Installation and Compliance Requirements

Ensure your emergency lift phone is operational and compliant with these troubleshooting tips and maintenance best practices.

Troubleshooting and Maintenance

This comprehensive guide provides step-by-step troubleshooting instructions for maintaining and resolving issues with Pixel emergency lift phone systems.

Troubleshooting Guide for Emergency Lift Phones Using the Pixel Solution

Think Pickle offers a free audit and upgrade for clients post-3G shutdown, ensuring 4G compatibility and quotes for any required hardware.

Important Notice: Complimentary Service Audit and Software Upgrade Offer

Ensure safety and compliance with our emergency lift phone solutions.

Emergency Lift Phone

Efficient network device setup ensures reliable performance and secure connectivity for your business. Follow this guide for a seamless setup.

Setting Up and Configuring Network Devices

Secure your network with these essential best practices, including segmentation, firewall rules, and regular audits for optimal protection.

Best Practices for Network Security

Keep your network devices running smoothly with these troubleshooting steps and maintenance tips to ensure peak performance and reliability.

Troubleshooting and Maintenance Tips

Find resources and guides to set up, configure, and maintain your network devices. Ensure optimal performance and secure connectivity.

Network Device Management

Learn how to easily update your forwarding number for Pickle virtual phone services. Follow our step-by-step guide or contact our support team for assistance. Stay connected effortlessly with 1300, 1800,…

How to Update Your Forwarding Number with Pickle

If you’re experiencing issues with your virtual phone number, don’t worry! Many problems can be resolved quickly by following the steps below.

Troubleshooting Guide for Virtual Phone Numbers

Pickle offers a diverse range of phone numbers to suit the needs of businesses of all sizes.

Understanding Virtual Phone Number Types

Enhance your customer communication with advanced call routing options for 1300 and 1800 numbers. Learn how to optimise call management with geographic, time-based, and disaster recovery routing

1300 and 1800 Numbers: Call Routing Options Explained

Learn how to locate your Enhanced Rights of Use (EROU) invoice for 1300 and 1800 numbers. Follow our step-by-step guide to ensure seamless number activation with Think Pickle.

How to Find Your EROU Invoice

Learn how to activate your smart number with Think Pickle. Follow our step-by-step guide for seamless activation and tailored business plans.

How to Activate a Smart Number with Think Pickle

Signing up for a new 1300/1800 number is quick and easy:

Adding a new 1300/1800 number

Easy steps to open a trouble ticket for service difficulties

How to Report a Service Fault

Understanding the regulations surrounding Virtual Mobile Numbers (VMNs) is crucial for compliance and smooth operation. This article outlines the key requirements for using VMNs in Australia, including government regulations and…

Virtual Mobile Number Regulations

How to enable flows for your existing 1300 number

Learn how to change your Pickle plan for 1300, 1800, or virtual phone numbers. Contact our team via chat or email to request a plan change, processed on the 1st…

How to Change Your Plan

If you already have an existing inbound service, transferring your number to us is easy.

Porting Your Number to Pickle

We’re sorry to see you go, but we understand your business needs may change. To ensure a smooth transition when porting your Pickle numbers to another provider, please follow these…

Porting Away Your Pickle Numbers

A quick "how-to" on disconnect your Pickle Number.

Disconnecting your Pickle Number

Find answers to all your Virtual Phone Number questions in the Think Pickle Help Centre. Learn about setup, features, and troubleshooting for 1300, 1800, local, and mobile numbers.

Virtual Phone Numbers

Flows allow you to automate all sorts of phone related business logic

What are flows?

Many inputs such as the Say/Play message and Send Analytics Event accept variables.

Variables

Automate workflows with our intuitive Flow Builder tool.

Flow Builder

The 'AB Split' node can be used to conduct A/B tests with your callers.

AB Split

Time is

Route calls based on the date and time of day.

Date-time is

Route calls based on the day of the week.

Day is

Route calls based on the caller's phone number.

Caller's number is

Route calls based on the caller's post code.

Caller's postcode is

Caller's state is

Conditions

The 'Incoming Call' node is where your flow begins.

Incoming Call

The 'Incoming SMS' node is where your inbound SMS flow begins.

Incoming SMS

The 'Contact Subscribed' trigger can be used to trigger outbound SMS flows.

Contact Subscribed

The 'Contact Tagged' trigger can be used to trigger outbound SMS flow

Contact Tagged

Triggers

This allows you to play music or messages to either the caller or the callee.

Say/Play

This allows you to delay the pickup of a call or pause and wait for user input.

Pause

This can be used to forward a call to another number.

Forward Call

Record a voicemail which will be accessible in your call logs.

Record Voicemail

Read a message out to the caller and listen for their key-pad input.

Gather input

This allows you to reject / hang up a call.

Reject Call

Send SMS Message

This action allows you to send custom analytics events to Segment.

Send Analytics Event

This allows you to trigger a notification email, sending details about a call to your email.

Send Email

Actions

Need to redirect calls to voicemail outside of operating hours?

Redirect calls to voicemail

Ask the caller what they want and route the call accordingly.

IVR Menus

Need to redirect calls to different locations based on the caller's postcode or state?

Forward calls to the closest store

You can also use flows to A/B test various parts of your phone system.

A/B test 2 paths

Need to track if someone calls your number during a TV ad?

Track performance of TV ads

How you can block certain numbers from calling you.

Block a number

When you are forwarding business calls, you'll often want to add a call whisper.