Port a Single Number
Simple ports generally take 5-10 business days to complete.
1. Customer submits the port request
This will take one business day to submit to our upstream carrier.
2. Losing carrier accepts or rejects port out
This should take a two-five business day, however, it may take longer if there are any delays with process porting files between us and the losing carrier.
3. The cutover date is provided for accepted requests
The cutover date is generally 1-2 business days from when the ported was accepted.
4. Port is completed
Once the port is completed, it is advised that you check that the number has come across with no issues. There is a 4-hour window for an emergency return if an issue has accrued to keep the number active.
Important information about Simple ‘CAT A’ Ports
Simple Ports take up to 10 business days to complete.
For a Simple Port to be successful, all complex services on the line must be removed prior to submission of the port. The line must also be active.
Simple Port fees are charged per porting attempt at the time of Port Submission. If the port is rejected and resubmitted, the charge will be reapplied.
Common reasons for Simple Port rejections are incorrect information (such as wrong account number/address) or because of complex service(s) associated with the number (such as ISDN, Line Hunt).
To make porting easy, it is recommended that all complex services are removed from the line and then the port is submitted as a Simple Port. This helps to minimise the time and cost involved! If cancelling features on a service, please wait 5 business days before submitting the port request.
For redirections for Telstra, the only call forwarding option is CDNO. CDNO means the port will remain Simple. Prepaid number redirections cannot be ported under any process. Number Redirection cannot be provided to numbers that are not connected to the Telstra Network.
Port a Complex number
Complex ports generally take 2-4 months to complete.
1. Customer submits the port request
This will take one business day to submit to our upstream carrier.
2. Losing carrier accepts or rejects port out
This should take ten business day, however, it may take longer if there are any delays with process porting files between us and the losing carrier.
3. You select a cutover date for accepted requests
We will be in touch once the port has been accepted to organise a date to have the number(s) cutover. Once all parties confirm we will set the cutover date, please be aware that a 10 business day grace period needs to be given.
4. Port is completed
Once the port is completed, it is advised that you check that the number(s) has come across with no issues. There is a 4-hour window for an emergency return if an issue has accrued to keep the number active.
Important information about Complex ‘CAT C’ Ports
Complex ports take up to 120 to complete depending on complexity.
Number blocks are considered as single numbers, for example, a 100 block is 100 numbers and will be charged at the 100 number batch fee.
A Complex Batch will need to be for the same end customer name at the same address to be accepted. A Complex Batch can have more than one account number.
Reject charges apply to all Cat-C numbers. Also even if PNV is completed and is successful, complex ports can still be rejected. This generally happens when a customer makes changes on their end such as disassociating & associating numbers to the block that is being ported, cancelling services etc.
For Emergency Returns, the fee will be based on the actual size of the return, unless they are associated numbers. For example, if 300 numbers are ported and they are all associated, but an Emergency Return of only 100 is required, it will be charged as the cost of 300 numbers emergency return. However, if an Emergency Return is required for 100 numbers out of 300, and they are NOT associated, the fee will be charged as the cost of a 100 number emergency return.
All associated numbers must be ported even if only 1 number is wanted. The only option around this is that the association must be broken before the port is submitted.