Porting Your Number to Pickle: A Step-by-Step Guide
Moving your number to Pickle is a seamless process designed to minimise downtime and ensure your business stays connected. Whether you’re porting a 1300, 1800, local, or mobile number, this guide has you covered.
Why Port Your Number to Pickle?
Streamlined Services: Enjoy all-in-one telecommunications and IT solutions.
Customised Plans: Benefit from flexible plans tailored to your business needs.
Hassle-Free Transition: Our team handles the entire porting process.
Steps to Port Your Number
Step 1: Verify Your Number Details
Ensure you have access to the following details for the number you wish to port:
Current Service Provider
Existing Account Number
Associated Billing Name and Address
These details are crucial for a successful porting request. Any mismatches may cause delays.
Step 2: Submit Your Porting Request
Log in to the Customer Portal.
Go to the Phone Numbers menu.
Click Add New Service and select either 1300 Number or 1800 Number, then follow the prompts to provide:
The number you want to port.
Your current provider details.
Any relevant account information.
Alternatively, contact our team at 1300 688 588 for assistance.
Step 3: Approve the Porting Request
Once your application is submitted, you’ll receive a confirmation request. Approve the porting request to proceed.
Step 4: Schedule Your Porting Date
Our team will coordinate with your current provider to schedule the porting date. We'll notify you of the confirmed date to ensure minimal disruption to your services.
What Happens After Porting?
Once your number is successfully ported to Pickle, you’ll receive:
Seamless Connectivity: Your number will be live on Pickle’s network.
Access to Pickle Features: Enjoy advanced call management, reporting, and routing options.
Enhanced Support: Access 24/7 proactive monitoring and Australian-based customer support.
Frequently Asked Questions
1. Can I port my number from any provider?
Yes, Pickle supports porting from all major Australian telecom providers. Ensure you have the correct account details to avoid delays.
2. How long does the porting process take?
Porting typically takes 3–10 business days, depending on the type of number and provider. We’ll keep you updated throughout the process.
3. Is there downtime during the porting process?
We aim to minimise any downtime. Most ports are completed outside of business hours to avoid service interruptions.
4. Are there any fees for porting my number to Pickle?
Fees may vary based on your provider and plan. Contact our team for a detailed breakdown.
5. Can I port multiple numbers to Pickle?
Yes! If you have multiple numbers, our team can assist with bulk porting for your convenience.
Get Started Today
Porting your number to Pickle is quick, efficient, and hassle-free. Let us handle the technicalities while you focus on growing your business.
Ready to port your number?
Need More Information?
Visit our Help Centre or Contact Us for further assistance.
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