If you would like to continue using a phone number that is active with your previous carrier, Pickle offers the ability to port your existing number(s) to your Pickle account (local, local rate, or toll-free).
✅ Before initiating a porting request, make sure that you are a current Pickle customer and that you have subscribed to a plan. Trial accounts are NOT supported for number porting, however, we are able to run a portability check for you.
If you would like to port your existing phone number to your Pickle account, please be prepared to provide the following information:
The number you would like to port-in
Your current carrier
* If your current carrier is another VoIP service, please reach out to ask them the porting account number/owner of the number(s)
Full name of the owner of the number
Service address on file with current carrier
A copy of your most recent invoice
Once you have collected the information listed above, please feel free to begin the porting process by initiating a porting request here:
Initiating a porting
Go to the Phone Numbers menu in the Customer Portal.
Then click Add New Service and select either 1300 Number or 1800 Number , then follow the prompts.
You will need the following information;
Your existing 1300/1800 number
The name of your current provider
Your current account numbers (This should be displayed on the invoice)
Pro Tip: Unsure who your provider is? You can look it up using theNumberSystem number look-up tool. Simply enter your 1300/1800 number in Number the field then click search. Your current provider is displayed in the Current holder field.