When you sign up for a Pickle phone number, it’s essential to provide accurate and complete address information. This ensures compliance with government regulations and enables us to deliver seamless service, including emergency response capabilities where applicable.
Why Address Information Is Required
Pickle phone numbers, such as 1300, 1800, Local, or Virtual Mobile Numbers, are subject to Australian telecommunications regulations. Accurate address details help:
Ensure Compliance: Meet legal obligations under the Telecommunications Consumer Protections (TCP) Code C628:2019.
Enhance Service Delivery: Allow for proper routing of calls and emergency services, where applicable.
Maintain Accurate Records: Ensure your account information is up to date for billing and customer support.
Address Details We Need
When signing up or updating your Pickle phone number, you must provide:
Physical Address:
A valid street address within Australia is required.
PO Boxes are not accepted as a primary address for regulatory reasons.
Contact Name:
The name of the individual or business associated with the account.
Suburb and Postcode:
These are essential for proper service configuration and billing.
Site-Specific Information (for Strata or Commercial Buildings):
Details about building access points like MDF (Main Distribution Frame) locations or floor numbers, if applicable.
FAQs About Address Requirements
Can I use a PO Box as my address?
No, a physical address is required to comply with regulatory requirements. However, a PO Box can be used as a secondary mailing address for correspondence.
What happens if I change my address?
You must notify us immediately to update your records. Accurate address information ensures uninterrupted service and compliance.
Why do you need site-specific details for commercial properties?
This helps our technicians locate key infrastructure, such as MDFs, during service installations or maintenance.
Is my address information secure?
Yes, your address information is stored securely and handled in accordance with our Privacy Policy.
How to Update Your Address
Updating your address is quick and easy:
Log in to the Pickle Customer Portal.
Navigate to "Account Settings" and select "Update Address."
Enter your new address details and click "Save."
If you encounter any issues, our friendly support team is here to help. Contact us via [email protected] or submit an enquiry.
Need Help?
Providing accurate address information is crucial for compliance and seamless service delivery. If you have any questions or require assistance, reach out to our team at [email protected] or via our enquiry form.
Stay connected with confidence—choose Pickle for reliable and compliant phone services!