Virtual Mobile Number Regulations
In Australia, Virtual Mobile Numbers (VMNs) are subject to specific regulations to ensure proper usage and compliance with government requirements. At Pickle, we help you navigate these rules so you can use your VMNs effectively while staying compliant.
Key Requirements for Virtual Mobile Numbers
Proof of Identity
As mandated by Australian law, users of Virtual Mobile Numbers must provide valid proof of identity before activation. This requirement helps prevent misuse and ensures compliance with telecommunications regulations.
Accepted Documentation Includes:
A valid Australian driver’s licence
A passport
A Medicare card
Other government-issued IDs
Intended Use Declaration
When obtaining a VMN, you must declare its intended use. This helps in maintaining transparency and ensures the number is not used for unauthorised purposes.
Exclusivity of Use
Virtual Mobile Numbers must be tied to a specific account and cannot be shared across multiple unrelated businesses or individuals.
Adherence to Telecommunication Regulations
All VMN users must follow the rules set by the Telecommunications Consumer Protections (TCP) Code C628:2019, which govern the responsible use of telecommunication services in Australia.
SMS and Call Logging
By law, logs of SMS and call activity may be retained as required for compliance with government regulations. Rest assured, Pickle maintains your data securely in line with our Privacy Policy.
How to Activate Your Virtual Mobile Number
To activate your VMN:
Provide proof of identity through your Pickle Customer Portal or during the signup process.
Complete the intended use declaration.
Wait for our team to verify your details. Once confirmed, your VMN will be activated.
FAQs About Virtual Mobile Number Regulations
What happens if I don’t provide proof of identity?
Unfortunately, we cannot activate your Virtual Mobile Number without valid proof of identity. This is a government requirement.
Can I use my Virtual Mobile Number for personal purposes?
Yes, but you must still comply with the same regulatory requirements, including providing proof of identity and declaring its intended use.
What if I want to transfer my VMN to another provider?
You can port your number to another provider, provided you meet the regulatory requirements. For details, read our Porting Guide.
Are there restrictions on the types of SMS sent via VMNs?
Yes. You must not use VMNs for spamming, phishing, or sending illegal or unsolicited messages. Breaches may result in service termination and legal consequences.
Need Assistance?
If you have questions or need help activating your Virtual Mobile Number, contact our friendly team at [email protected] or via our enquiry form.
Stay compliant and make the most of your Virtual Mobile Number with Pickle!
Requirements for Individuals
Information Required
· Proof of Identity
· Proof of Address
Proof of Identity
Valid Australian drivers license/photo card (Front & Back)
OR
Two forms of ID
Proof of Identity (Current)
· Government-issued ID
· Passport
Proof Of Address
Utility bill
Tax notice
Rent receipt
Council rates
Requirements for Businesses
Information required
· Business ID Number
· Business Name
· Business Address
Acceptable supporting documents
· ASIC Company Extract -
(For an example of a complete ASIC Extract- Click here )
· Commercial registry and bank statement
· Commercial registry and proof of address
Proof of Identity
Commercial registry or equivalent
(For an example complete ASIC Extract- Click here )
Proof of Address
Commercial registry or equivalent showing address
Utility bill
Tax notice
Rent receipt
Title deed
Proof of Business ID
Commercial registry or equivalent