Although we will be sad to see you go, we know that things happen and sometimes Pickle may not be the right fit.

If that is the case, and you decide to leave Pickle, you are able to port out your numbers to another provider (Excluding Pickle EROU numbers). Please reach out to the Pickle Porting Team prior to porting out to obtain the correct information (including porting account number) for your phone number by initiating a service request via our porting support portal.

Once this information is obtained, you will be able to contact your new/gaining provider and let them know you would like your numbers moved, and they will handle the request for you.

⚠️ Please note: During this time, your Pickle account must remain active until the port-out procedure is completed. Please notify our Porting Team so they are aware that you will be moving your number.

Pickle will NOT charge you anything for moving your local & mobile number, but keep in mind that your new/gaining carrier may charge a fee for porting the numbers to their services. A $115 port away fee may apply to 1300/1800 Numbers. We advise inquiring with the gaining carrier to confirm with them if there will be any fees associated with the porting.

Once the porting has been confirmed as successfully completed with the new/gaining carrier, please make sure to remove the number(s) from your Pickle Portal, so that you are no longer charged for them. You can follow this quick guide on learning how to disconnecting a number.