What You Need to Know Before Porting
Legal Ownership
You must be the legal lessee or authorised representative of the number you wish to port.Active Service
The number being ported must be active with Pickle. Inactive or disconnected numbers cannot be ported.Account Information
Ensure your new provider has accurate details, including:The number you want to port.
The associated account number.
The account name as registered with Pickle.
Outstanding Payments
Any outstanding invoices with Pickle must be settled before the porting request can be approved.
How to Initiate the Porting Process
Contact Your New Provider
Start by informing your new provider that you wish to port your Pickle number to their service.Provide Required Details
Your new provider will need:The number(s) to be ported.
Your Pickle account number (found in your Customer Portal).
Your full account name as listed on your Pickle billing statement.
Approve the Porting Request
Once your new provider submits the porting request, you may receive a confirmation request from Pickle. Approve this request to proceed with the transfer.
Important Information About the Porting Process
Timeframe
Porting typically takes 3–10 business days but can vary depending on your new provider and the complexity of the request.Service Disruption
You may experience a brief disruption in service during the porting process. We recommend planning accordingly to minimise any potential impact on your business.Termination of Services
Once your number has been successfully ported, all associated services with Pickle will automatically be cancelled unless otherwise specified.
FAQs
1. Will I incur charges for porting my number?
Pickle does not charge a port-out fee. However, your new provider may apply a porting or setup fee. Check with them for details.
2. Can I port multiple numbers at once?
Yes, multiple numbers can be ported. Ensure your new provider submits a complete request for all numbers.
3. What happens to my Pickle account after porting?
Your account will remain active unless you request full account termination. Additional services unrelated to the ported number will continue as usual.
Need Help?
If you have questions or require assistance during the porting process, our team is here to help.
Contact us at:
📞 1300 688 588
📧 [email protected]
📄 Submit an Enquiry