Pickle offer porting for the following number types:
Geographic (local) (+612, +613, +617, +618)
Mobile (+614)
Please note that most of International Phone Numbers have VOICE capability only. Only Mobile numbers have VOICE and SMS. Below are instructions for porting phone numbers with Pickle.
Porting Requirements
General requirements
The full list of numbers that you wish to port in E164 format, eg: (+[61][XXXX][XXXXX]).
Letter of Authorization (LOA) signed by the authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized user name and service address provided by your current carrier. You can find the LOA required for the Australian numbers below.
A scanned or electronic copy of the most recent phone bill (within the last 30 days) that includes the account number and authorized user’s name for all the numbers you would like to port.
Additional Requirements for Geographic Numbers
Please confirm the category of the desired port:
CAT A (simple port): Please make sure there are no complex services attached to phone numbers.
CAT C (complex port): Complex services attached (e.g. ISDN, Line Hunt, etc.) will be cancelled out during porting. Please also request for a CAT C port if you wish to port after business hours.
Additional Requirements for Mobile Numbers
Additionally, before submitting a port request there are some documents required by the compliance regulations. You can see the full list here.
To upload your documents please select “Phone Numbers” > “Add New Service“ > “Mobile Number” in your console menu.
Choose phone number type and follow the instructions. Processing of the documents may take up to several business days. As soon as you get a notification that your documents have been accepted, email us back to resume your porting request.
Porting Process
Submit your Porting request, with all requirements in place, to [email protected]
The number gets approved by Pickle. If everything in Step 1 was done correctly, you can expect Pickle to approve your port request in 24 hours.
The number is submitted to Pickle's Carrier Partner. This can take up to 24 hours. Your request is then submitted to your soon-to-be former carrier as a port request. During this time, do not close your account with your carrier and keep your numbers active.
Pickle's Carrier Partner reaches out to the Losing Carrier. This can take around one week to complete.
Response from the carrier. At this point, your request will either be approved or rejected:
Approved: If approved, you will receive a porting date of when your number will be ported to Pickle.
Rejected: Rejections can occur for a variety of reasons, such as an incorrect PIN for an account, an address or zip code that doesn’t match the current carrier’s record or a port request made by an unauthorized user on the account. Additionally, you will likely need to reach out to your losing carrier to find out what’s needed to move forward. Depending on the needs of the carrier, this will add an undetermined amount of time to your porting request.
Pickle reaches out to you with your porting date. Pickle will send you an email of your porting date for when your number will be transferred to Pickle. Once your porting date has passed and you’ve verified the number has transferred to your Pickle account, you can begin using your number. Please configure your number at this time.
We charge a one-time porting fee. Pricing as below;
Geographic (local) (+612, +613, +617, +618) and we charge a one-time porting fee of $15.00 AUD per local (geographic) number.
Mobile (+614) We charge a one-time porting fee of $5.00 AUD per mobile number.