Your forwarding number is essential for ensuring customer calls are routed to the right place, whether it's your mobile, landline, or office phone. Updating it is straightforward and can be done quickly through your Pickle account or with our support team.
Step-by-Step Guide to Changing Your Forwarding Number
Option 1: Update Through the Pickle Portal
Log In: Access your Pickle Portal at My Pickle Portal.
Go to Phone Numbers: Navigate to the "Phone Numbers" section in your dashboard.
Select the Number to Update: Click on the virtual number you wish to update.
Edit Forwarding Settings: Locate the "Forwarding Number" field and input your new number.
Save Changes: Confirm and save the new forwarding number.
Note: It may take a few hours for the changes to take effect.
Option 2: Contact Our Support Team
If you need assistance or prefer not to update your forwarding number online, our support team is here to help.
Via Online Chat: Speak to our team via the chat function on the Pickle Portal.
Via Email: Send an email to [email protected] with the following details:
Your current Pickle phone number.
The new forwarding number.
Any specific instructions or queries.
Important Notes
Forwarding numbers can be updated for 1300, 1800, local, and virtual mobile numbers.
Ensure the new forwarding number is active and accessible.
Changes made outside regular business hours may experience a slight delay.
FAQs
Can I use an international number as my forwarding number?
No, Pickle doesn't supports international forwarding numbers for new customers. Please note that additional charges may apply for international call forwarding.
How often can I change my forwarding number?
You can update your forwarding number as often as needed without additional charges.
Will there be any downtime when I update my forwarding number?
Typically, there is no downtime. However, changes may take a few minutes to propagate across the network.
Need More Help?
If you encounter any issues or need further assistance, don't hesitate to reach out to our support team via:
Email: [email protected]
Online Chat: Available in your Pickle Portal
Help Centre: Visit our Help Centre for additional resources.
Keep your business connected effortlessly with Pickle's easy-to-use forwarding features!