It only takes a few minutes to report a service difficulty using the Customer Portal.

First, select the phone number you are having the issue with and click Submit a Trouble Ticket , then follow the prompts.

IMPORTANT: Most service issues are caused by your answering point aka Call Forwarding number , you can test this by calling your answering point directly and if the same issue is replicated please contact the service provider of that service. You can also redirect your number during this period.