Experiencing Issues? Follow These Steps Before Reporting a Fault
At Pickle, we aim to resolve your service issues promptly. Before reporting a fault, please complete the Troubleshooting Guide for Virtual Phone Numbers. This guide will help you identify and resolve common problems, saving you time and ensuring uninterrupted service.
Reporting a Fault
If the issue persists after troubleshooting, you can report a service fault through the Pickle Portal. Here’s how:
Log in to Your Pickle Portal:
Access your account and navigate to the Phone Numbers menu.Select the Affected Phone Number:
Choose the number experiencing issues.Submit a Trouble Ticket:
Click on Submit a Trouble Ticket and follow the prompts to provide details about the fault.Additional Information:
Be as detailed as possible when describing the issue. Include specific details such as the time the issue started, the nature of the problem (e.g., call drops, no connectivity), and any troubleshooting steps you’ve already tried.
Contacting Our Support Team
If you cannot access the Pickle Portal, you can also contact our support team directly via:
Online Chat: Available through our website.
Email: [email protected].
Enquiry Form: Use our enquiry form for assistance.
Response Time and Resolution
Once your trouble ticket is submitted, our team will investigate and provide updates via your registered email. Most faults are resolved within 1–2 business days, depending on the complexity of the issue.
Thank you for choosing Pickle. We're here to keep your communication seamless and reliable.