Lift Emergency Phones are essential for ensuring safety and compliance in strata and commercial buildings. If you encounter an issue with your Pixel emergency lift phone system, it’s crucial to identify and address it promptly. This guide provides troubleshooting steps for the three primary points of failure: the EM-Phone, the Pixel Unit, and SIM-related issues.
For more information on compliant and reliable solutions, explore Think Pickle’s Emergency Lift Phone Solutions.
1. Troubleshooting the EM-Phone
The EM-Phone is the device within the lift cabin used to make emergency calls.
Symptoms of Failure
No dial tone or inability to make calls.
Calls failing to connect to the monitoring center.
Distorted or static audio during calls.
Steps to Troubleshoot
Check Physical Connections
Ensure the EM-Phone is securely connected to the Pixel unit.
Inspect all cables for damage or loose connections.
Test the Phone Functionality
Use the test button (if available) to verify call functionality.
Place a test call to the monitoring center to ensure proper operation.
Inspect Handset or Buttons
Ensure buttons or handsets are functional and free from damage. Replace faulty parts as needed.
Verify Power Supply
Check that the EM-Phone is receiving power from the Pixel unit. If not, troubleshoot the Pixel unit (refer to section 2).
2. Troubleshooting the Pixel Unit
The Pixel unit acts as the gateway connecting the EM-Phone to cellular or wired networks.
Symptoms of Failure
No network signal.
Error indicators on LED lights.
Frequent call drops or inability to connect.
Steps to Troubleshoot
Check LED Indicators
Refer to the Pixel manual for LED status meanings.
If no network signal is indicated, proceed to the SIM troubleshooting section.
Restart the Pixel Unit
Power off the unit, wait 30 seconds, and power it back on.
Observe LED indicators for normal functionality.
Inspect the Antenna
Ensure the antenna is securely connected and properly positioned.
If necessary, relocate the antenna to improve signal reception.
Update Firmware
Confirm the Pixel unit firmware is up to date. Contact Pixel Technologies for guidance if needed.
Test Another Device
Connect a different phone to the Pixel unit to determine if the issue is with the unit or the EM-Phone.
3. Troubleshooting SIM Issues
The SIM card inside the Pixel unit ensures cellular connectivity.
Symptoms of Failure
No network connectivity on the Pixel unit.
Weak or absent signal strength.
Calls fail to connect.
Steps to Troubleshoot
Verify SIM Placement
Turn off the Pixel unit and remove the SIM card.
Check for damage or dirt on the SIM card and reinsert it securely.
Check SIM Status
Confirm the SIM card is active and configured for voice and data.
Contact your carrier to verify the account status.
Improve Signal Strength
Relocate the Pixel unit to a better cellular coverage area.
Use an external antenna if necessary.
Test a Replacement SIM Card
Insert a different SIM card to determine if the issue lies with the current SIM.
When to Seek Professional Help
If issues persist after following these steps, contact a licensed technician or your service provider. Ensure you have:
The Pixel unit model number (e.g., EM-4GE2-1L or EM-1-2).
A detailed description of the issue.
Error codes or LED indicator details.
Need Assistance?
At Think Pickle, we provide expert support to ensure your lift phones remain compliant and operational. Contact us for assistance:
Learn More: Emergency Lift Phone Solutions
Help Centre: Emergency Lift Phone Articles
Contact Us: Support Team
Regular testing and maintenance are essential to ensure your lift emergency phone is always ready. By following this guide, you can quickly identify and resolve issues to maintain a safe and compliant environment.